Introducing fundamental changes to a service delivery model : "lessons from a financial advisory organization"

Introducing fundamental changes to a service delivery model : "lessons from a financial advisory organization"

Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2002.

Bibliographic Details
Main Authors: Halaby, Bassim (Bassim M.), 1960-, Li, Qunmei, 1962-
Other Authors: Gabriel R. Bitran.
Format: Thesis
Language:eng
Published: Massachusetts Institute of Technology 2005
Subjects:
Sloan School of Management.
Online Access:http://hdl.handle.net/1721.1/8507

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