Proactive reduction of returns : management and metrics
Thesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000.
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| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2005
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| Online Access: | http://hdl.handle.net/1721.1/8735 |
| _version_ | 1811092734258184192 |
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| author | Zaientz, Lucas A. (Lucas Aaron), 1971- |
| author2 | Jonathan L.S. Byrnes. |
| author_facet | Jonathan L.S. Byrnes. Zaientz, Lucas A. (Lucas Aaron), 1971- |
| author_sort | Zaientz, Lucas A. (Lucas Aaron), 1971- |
| collection | MIT |
| description | Thesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000. |
| first_indexed | 2024-09-23T15:23:01Z |
| format | Thesis |
| id | mit-1721.1/8735 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T15:23:01Z |
| publishDate | 2005 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/87352019-04-11T13:57:39Z Proactive reduction of returns : management and metrics Zaientz, Lucas A. (Lucas Aaron), 1971- Jonathan L.S. Byrnes. Massachusetts Institute of Technology. Engineering Systems Division. Massachusetts Institute of Technology. Engineering Systems Division. Engineering Systems Division. Thesis (M.Eng.)--Massachusetts Institute of Technology, Engineering Systems Division, 2000. Includes bibliographical references (leaves 69-70). Management of reverse logistics is becoming an important research area. Within this body of research, very little work has been done on proactively reducing returns. The current writing on returns management is almost exclusively efficiency focused. In essence, authors attempt to answer the question, how do we react well to errors and unaligned motivation in a system? A more proactive way of thinking of the problem is to ask how can we reduce errors and align motivation in a system so there is nothing to react to. This paper takes a first look at the opportunities of proactively working to reduce returns in a manufacturer distributor relationship. Findings suggest that returns come from both direct and indirect drivers. Direct returns come from linked causal relationships such as damages (DOA), incorrect shipments, and off schedule deliveries. Indirect returns are products returned at the discretion of distributors to minimize several different risks. Several methods of reducing returns are discussed and metrics are proposed. by Lucas A. Zaientz. M.Eng. 2005-08-23T14:52:00Z 2005-08-23T14:52:00Z 2000 2000 Thesis http://hdl.handle.net/1721.1/8735 48039605 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 86 leaves 7355260 bytes 7355020 bytes application/pdf application/pdf application/pdf Massachusetts Institute of Technology |
| spellingShingle | Engineering Systems Division. Zaientz, Lucas A. (Lucas Aaron), 1971- Proactive reduction of returns : management and metrics |
| title | Proactive reduction of returns : management and metrics |
| title_full | Proactive reduction of returns : management and metrics |
| title_fullStr | Proactive reduction of returns : management and metrics |
| title_full_unstemmed | Proactive reduction of returns : management and metrics |
| title_short | Proactive reduction of returns : management and metrics |
| title_sort | proactive reduction of returns management and metrics |
| topic | Engineering Systems Division. |
| url | http://hdl.handle.net/1721.1/8735 |
| work_keys_str_mv | AT zaientzlucasalucasaaron1971 proactivereductionofreturnsmanagementandmetrics |