Improving the Boeing 787 final assembly corrective action process

Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2014. In conjunction with the Leaders for Global Operations Program at MIT.

Bibliographic Details
Main Author: Sells, Marc Eugene
Other Authors: Steven J. Spear and Oli de Weck.
Format: Thesis
Language:eng
Published: Massachusetts Institute of Technology 2014
Subjects:
Online Access:http://hdl.handle.net/1721.1/90165
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author Sells, Marc Eugene
author2 Steven J. Spear and Oli de Weck.
author_facet Steven J. Spear and Oli de Weck.
Sells, Marc Eugene
author_sort Sells, Marc Eugene
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description Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2014. In conjunction with the Leaders for Global Operations Program at MIT.
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spelling mit-1721.1/901652022-01-28T17:21:01Z Improving the Boeing 787 final assembly corrective action process Sells, Marc Eugene Steven J. Spear and Oli de Weck. Leaders for Global Operations Program. Leaders for Global Operations Program at MIT Massachusetts Institute of Technology. Engineering Systems Division Sloan School of Management Engineering Systems Division. Sloan School of Management. Leaders for Global Operations Program. Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2014. In conjunction with the Leaders for Global Operations Program at MIT. Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2014. In conjunction with the Leaders for Global Operations Program at MIT. Cataloged from PDF version of thesis. Includes bibliographical references (pages 69-70). This thesis evaluates and then recommends improvements to the process used to correct errors found in the Boeing 787 final assembly operations, known as the corrective action process. The goal is to reduce the time and resources required to perform the process, and also ensure the process is effective at eliminating errors on future airplane builds. These improvements will decrease the resources spent on rework and defect resolution in the future. A detailed characterization of the defect resolution processes was built by examining established process documentation, shadowing and interviewing key stakeholders, and analyzing process and defect related data. Total rework reduction goals were not being met, signaling a shortcoming in the effectiveness of the corrective action process. The characterization revealed a number of opportunities for improvement. Actionable recommendations were developed and are presented in this thesis. Recommendations include: providing data visibility from defect resolution processes to identify when corrective action is required; removing unnecessary complexity and ambiguous work instructions from the process; and a system to add accountability to supplier related corrective actions to increase and encourage supplier engagement in defect resolution. Finally, the thesis provides a management framework encouraging inter-functional goals, a holistic viewpoint of improvement programs, and succession planning to help implement the developed recommendations. by Marc Eugene Sells. S.M. M.B.A. 2014-09-19T21:43:36Z 2014-09-19T21:43:36Z 2014 2014 Thesis http://hdl.handle.net/1721.1/90165 890199315 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 70 pages application/pdf Massachusetts Institute of Technology
spellingShingle Engineering Systems Division.
Sloan School of Management.
Leaders for Global Operations Program.
Sells, Marc Eugene
Improving the Boeing 787 final assembly corrective action process
title Improving the Boeing 787 final assembly corrective action process
title_full Improving the Boeing 787 final assembly corrective action process
title_fullStr Improving the Boeing 787 final assembly corrective action process
title_full_unstemmed Improving the Boeing 787 final assembly corrective action process
title_short Improving the Boeing 787 final assembly corrective action process
title_sort improving the boeing 787 final assembly corrective action process
topic Engineering Systems Division.
Sloan School of Management.
Leaders for Global Operations Program.
url http://hdl.handle.net/1721.1/90165
work_keys_str_mv AT sellsmarceugene improvingtheboeing787finalassemblycorrectiveactionprocess