Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products
Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, February 1999.
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| Format: | Thesis |
| Language: | eng |
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Massachusetts Institute of Technology
2005
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| Online Access: | http://hdl.handle.net/1721.1/9760 |
| _version_ | 1811080279256727552 |
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| author | Van Buiten, Christopher (Christopher Payne), 1966- |
| author2 | Ely Dahan. |
| author_facet | Ely Dahan. Van Buiten, Christopher (Christopher Payne), 1966- |
| author_sort | Van Buiten, Christopher (Christopher Payne), 1966- |
| collection | MIT |
| description | Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, February 1999. |
| first_indexed | 2024-09-23T11:28:42Z |
| format | Thesis |
| id | mit-1721.1/9760 |
| institution | Massachusetts Institute of Technology |
| language | eng |
| last_indexed | 2024-09-23T11:28:42Z |
| publishDate | 2005 |
| publisher | Massachusetts Institute of Technology |
| record_format | dspace |
| spelling | mit-1721.1/97602020-04-27T19:02:08Z Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products Design of Internet environments to facilitate customer participation in the conceptual design of new products Van Buiten, Christopher (Christopher Payne), 1966- Ely Dahan. System Design and Management Program System Design and Management Program Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, February 1999. Includes bibliographical references (leaves 135-137). An architecture for a new customer interface tool is proposed ·which facilitates the customer's participation in the conceptual design of new products. Customer design activities including geometry manipulation, feature selection, allocation of constrained attributes and design comparison .:ire combined to enable customers to explore a defined solution space to identify solutions which maximize their utility. The tool provides a means of communication between a customer with a rich knowledge of need'i but having weak design skills and a new product designer armed with strong design skills but a knowledge of only the most codified of customer needs. When provided with an easy to use design tool based on use relevant language, the customer can perform a large number of the design iterations typical of the multi-attribute, high bandwidth conceptual design phase. Conjoint analysis is proposed to expand understanding of customer needs at design points surrounding the maximum utility solution idemified by customer design activities. The Internet with rapidly expaning bandwidth and new graphical tools is shown to be a very effective medium for customer design. the assitability of customer design across differential product and customer types is explored. Customer design is identified as a tool to support the rapidly growing trend of mass customization. by Christopher Van Buiten. S.M. 2005-08-19T19:59:05Z 2005-08-19T19:59:05Z 1998 1999 Thesis http://hdl.handle.net/1721.1/9760 42788444 eng M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. http://dspace.mit.edu/handle/1721.1/7582 150 leaves 9515184 bytes 9514942 bytes application/pdf application/pdf application/pdf Massachusetts Institute of Technology |
| spellingShingle | System Design and Management Program Van Buiten, Christopher (Christopher Payne), 1966- Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products |
| title | Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products |
| title_full | Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products |
| title_fullStr | Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products |
| title_full_unstemmed | Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products |
| title_short | Putting your customers to work : the design of Internet environments to facilitate customer participation in the conceptual design of new products |
| title_sort | putting your customers to work the design of internet environments to facilitate customer participation in the conceptual design of new products |
| topic | System Design and Management Program |
| url | http://hdl.handle.net/1721.1/9760 |
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