What makes a high-quality user-generated answer?
Community-driven question-answering (CQA) services on the Internet let users share content in the form of questions and answers. Usually, questions attract multiple answers of varying quality from other users. A new approach aims to identify high-quality answers from candidate answers to questions t...
| Main Authors: | , , |
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| Format: | Journal Article |
| Language: | English |
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2013
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| Online Access: | https://hdl.handle.net/10356/100041 http://hdl.handle.net/10220/17794 |
| _version_ | 1826124914996805632 |
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| author | Chua, Alton Yeow Kuan Goh, Dion Hoe-Lian John, B. M. |
| author2 | Wee Kim Wee School of Communication and Information |
| author_facet | Wee Kim Wee School of Communication and Information Chua, Alton Yeow Kuan Goh, Dion Hoe-Lian John, B. M. |
| author_sort | Chua, Alton Yeow Kuan |
| collection | NTU |
| description | Community-driven question-answering (CQA) services on the Internet let users share content in the form of questions and answers. Usually, questions attract multiple answers of varying quality from other users. A new approach aims to identify high-quality answers from candidate answers to questions that are semantically similar to the new question. Toward that end, the authors developed and tested a quality framework comprising social, textual, and content-appraisal features of user-generated answers in CQA services. Logistic-regression analysis revealed that content-appraisal features were the strongest predictor of quality. These features include dimensions such as comprehensiveness, truthfulness, and practicality. |
| first_indexed | 2024-10-01T06:28:09Z |
| format | Journal Article |
| id | ntu-10356/100041 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T06:28:09Z |
| publishDate | 2013 |
| record_format | dspace |
| spelling | ntu-10356/1000412020-03-07T12:15:51Z What makes a high-quality user-generated answer? Chua, Alton Yeow Kuan Goh, Dion Hoe-Lian John, B. M. Wee Kim Wee School of Communication and Information Communication and Information Community-driven question-answering (CQA) services on the Internet let users share content in the form of questions and answers. Usually, questions attract multiple answers of varying quality from other users. A new approach aims to identify high-quality answers from candidate answers to questions that are semantically similar to the new question. Toward that end, the authors developed and tested a quality framework comprising social, textual, and content-appraisal features of user-generated answers in CQA services. Logistic-regression analysis revealed that content-appraisal features were the strongest predictor of quality. These features include dimensions such as comprehensiveness, truthfulness, and practicality. Accepted version 2013-11-19T06:35:43Z 2019-12-06T20:15:38Z 2013-11-19T06:35:43Z 2019-12-06T20:15:38Z 2011 2011 Journal Article John, B. M., Chua, A. Y., & Goh, D. H. (2011). What makes a high-quality user-generated answer? IEEE Internet Computing, 15(1), 66-71. 1089-7801 https://hdl.handle.net/10356/100041 http://hdl.handle.net/10220/17794 10.1109/MIC.2011.23 en IEEE internet computing © 2011 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. The published version is available at: [http://dx.doi.org/10.1109/MIC.2011.23]. 6 p. application/pdf |
| spellingShingle | Communication and Information Chua, Alton Yeow Kuan Goh, Dion Hoe-Lian John, B. M. What makes a high-quality user-generated answer? |
| title | What makes a high-quality user-generated answer? |
| title_full | What makes a high-quality user-generated answer? |
| title_fullStr | What makes a high-quality user-generated answer? |
| title_full_unstemmed | What makes a high-quality user-generated answer? |
| title_short | What makes a high-quality user-generated answer? |
| title_sort | what makes a high quality user generated answer |
| topic | Communication and Information |
| url | https://hdl.handle.net/10356/100041 http://hdl.handle.net/10220/17794 |
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