Empirical analysis of a self-service check-in implementation in Singapore Changi Airport
The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simula...
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/100814 http://hdl.handle.net/10220/19686 |
| _version_ | 1811676969255829504 |
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| author | Lee, CKM Ng, Yuankei Lv, Yaoqiong Taezoo, Park |
| author2 | School of Mechanical and Aerospace Engineering |
| author_facet | School of Mechanical and Aerospace Engineering Lee, CKM Ng, Yuankei Lv, Yaoqiong Taezoo, Park |
| author_sort | Lee, CKM |
| collection | NTU |
| description | The purpose of this paper is to provide an
empirical analysis an airport passenger operation and to
improve its efficiency. An investigation was conducted to
evaluate the quantitative and qualitative efficiency of the
self-service check-in booth in Singapore Changi Airport.
Through Arena simulation software, this investigation
gives an estimation of how much processing time and
queuing time the self-service check-in booths have been
reduced, providing a quantitative analysis of the selfservice
check-in booth. A modified technology acceptance
model featuring a prediction of how well passengers
accept this new concept has also been used in this
investigation. The results show that the self-service checkin
booth’s operation is generally efficient based on
quantitative and qualitative analysis, providing a
recommendable service to customers. |
| first_indexed | 2024-10-01T02:29:55Z |
| format | Journal Article |
| id | ntu-10356/100814 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T02:29:55Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | ntu-10356/1008142023-03-04T17:19:28Z Empirical analysis of a self-service check-in implementation in Singapore Changi Airport Lee, CKM Ng, Yuankei Lv, Yaoqiong Taezoo, Park School of Mechanical and Aerospace Engineering DRNTU::Engineering::Mechanical engineering::Control engineering The purpose of this paper is to provide an empirical analysis an airport passenger operation and to improve its efficiency. An investigation was conducted to evaluate the quantitative and qualitative efficiency of the self-service check-in booth in Singapore Changi Airport. Through Arena simulation software, this investigation gives an estimation of how much processing time and queuing time the self-service check-in booths have been reduced, providing a quantitative analysis of the selfservice check-in booth. A modified technology acceptance model featuring a prediction of how well passengers accept this new concept has also been used in this investigation. The results show that the self-service checkin booth’s operation is generally efficient based on quantitative and qualitative analysis, providing a recommendable service to customers. Published version 2014-06-12T02:43:10Z 2019-12-06T20:28:47Z 2014-06-12T02:43:10Z 2019-12-06T20:28:47Z 2014 2014 Journal Article Lee, C., Ng, Y., Lv, Y., & Taezoo, P. Empirical Analysis of a Self-service Check-in Implementation in Singapore Changi Airport. International Journal of Engineering Business Management, 6(6), 33-44. 1847-9790 https://hdl.handle.net/10356/100814 http://hdl.handle.net/10220/19686 10.5772/56962 en International journal of engineering business management © 2014 The Author(s). Licensee InTech. This is an open access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/3.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. application/pdf |
| spellingShingle | DRNTU::Engineering::Mechanical engineering::Control engineering Lee, CKM Ng, Yuankei Lv, Yaoqiong Taezoo, Park Empirical analysis of a self-service check-in implementation in Singapore Changi Airport |
| title | Empirical analysis of a self-service check-in implementation in Singapore Changi Airport |
| title_full | Empirical analysis of a self-service check-in implementation in Singapore Changi Airport |
| title_fullStr | Empirical analysis of a self-service check-in implementation in Singapore Changi Airport |
| title_full_unstemmed | Empirical analysis of a self-service check-in implementation in Singapore Changi Airport |
| title_short | Empirical analysis of a self-service check-in implementation in Singapore Changi Airport |
| title_sort | empirical analysis of a self service check in implementation in singapore changi airport |
| topic | DRNTU::Engineering::Mechanical engineering::Control engineering |
| url | https://hdl.handle.net/10356/100814 http://hdl.handle.net/10220/19686 |
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