Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth
This article examines review helpfulness as a function of reviewer reputation, review rating, and review depth. In drawing data from the popular review platform Amazon, results indicate that review helpfulness is positively related to reviewer profile and review depth but is negatively related to re...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2015
|
| Online Access: | https://hdl.handle.net/10356/101925 http://hdl.handle.net/10220/38693 |
| _version_ | 1811677152079249408 |
|---|---|
| author | Banerjee, Snehasish Chua, Alton Yeow Kuan |
| author2 | Wee Kim Wee School of Communication and Information |
| author_facet | Wee Kim Wee School of Communication and Information Banerjee, Snehasish Chua, Alton Yeow Kuan |
| author_sort | Banerjee, Snehasish |
| collection | NTU |
| description | This article examines review helpfulness as a function of reviewer reputation, review rating, and review depth. In drawing data from the popular review platform Amazon, results indicate that review helpfulness is positively related to reviewer profile and review depth but is negatively related to review rating. Users seem to have a proclivity for reviews contributed by reviewers with a positive track record. They also appreciate reviews with lambasting comments and those with adequate depth. By highlighting its implications for theory and practice, the article concludes with limitations and areas for further research. |
| first_indexed | 2024-10-01T02:32:49Z |
| format | Journal Article |
| id | ntu-10356/101925 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T02:32:49Z |
| publishDate | 2015 |
| record_format | dspace |
| spelling | ntu-10356/1019252020-03-07T12:15:51Z Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth Banerjee, Snehasish Chua, Alton Yeow Kuan Wee Kim Wee School of Communication and Information This article examines review helpfulness as a function of reviewer reputation, review rating, and review depth. In drawing data from the popular review platform Amazon, results indicate that review helpfulness is positively related to reviewer profile and review depth but is negatively related to review rating. Users seem to have a proclivity for reviews contributed by reviewers with a positive track record. They also appreciate reviews with lambasting comments and those with adequate depth. By highlighting its implications for theory and practice, the article concludes with limitations and areas for further research. Accepted version 2015-09-15T06:16:59Z 2019-12-06T20:46:42Z 2015-09-15T06:16:59Z 2019-12-06T20:46:42Z 2014 2014 Journal Article Chua, A. Y. K., & Banerjee, S. (2014). Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth. Journal of the Association for Information Science and Technology, 66(2), 354-362. 2330-1635 https://hdl.handle.net/10356/101925 http://hdl.handle.net/10220/38693 10.1002/asi.23180 en Journal of the Association for Information Science and Technology © 2014 ASIS&T. This is the author created version of a work that has been peer reviewed and accepted for publication by Journal of the Association for Information Science and Technology, ASIS&T. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1002/asi.23180]. 15 p. application/pdf |
| spellingShingle | Banerjee, Snehasish Chua, Alton Yeow Kuan Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth |
| title | Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth |
| title_full | Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth |
| title_fullStr | Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth |
| title_full_unstemmed | Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth |
| title_short | Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth |
| title_sort | understanding review helpfulness as a function of reviewer reputation review rating and review depth |
| url | https://hdl.handle.net/10356/101925 http://hdl.handle.net/10220/38693 |
| work_keys_str_mv | AT banerjeesnehasish understandingreviewhelpfulnessasafunctionofreviewerreputationreviewratingandreviewdepth AT chuaaltonyeowkuan understandingreviewhelpfulnessasafunctionofreviewerreputationreviewratingandreviewdepth |