Which channel to ask my question? : personalized customer service request stream routing using deep reinforcement learning
Customer services are critical to all companies, as they may directly connect to the brand reputation. Due to a great number of customers, e-commerce companies often employ multiple communication channels to answer customers' questions, for example, Chatbot and Hotline. On one hand, each channe...
| Main Authors: | , , , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/103301 http://hdl.handle.net/10220/49964 |