A study on service quality of local Junior Colleges
The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service qual...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/10644 |
| _version_ | 1826117967083995136 |
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| author | Ang, Kim Leng Ng, Hock Lee See, Koon Teck |
| author2 | Foo, See Liang |
| author_facet | Foo, See Liang Ang, Kim Leng Ng, Hock Lee See, Koon Teck |
| author_sort | Ang, Kim Leng |
| collection | NTU |
| description | The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service quality among the three junior colleges are under review. |
| first_indexed | 2024-10-01T04:36:01Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/10644 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T04:36:01Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/106442023-05-19T05:44:55Z A study on service quality of local Junior Colleges Ang, Kim Leng Ng, Hock Lee See, Koon Teck Foo, See Liang Nanyang Business School DRNTU::Social sciences::Education The objective of this research is to determine whether there is any expectation gap between the service providers and the service recipients. Such gaps, if exist, should be identified by the research conducted so that appropriate remedial actions could be implemented. The perceptions of service quality among the three junior colleges are under review. 2008-09-24T07:46:01Z 2008-09-24T07:46:01Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10644 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Social sciences::Education Ang, Kim Leng Ng, Hock Lee See, Koon Teck A study on service quality of local Junior Colleges |
| title | A study on service quality of local Junior Colleges |
| title_full | A study on service quality of local Junior Colleges |
| title_fullStr | A study on service quality of local Junior Colleges |
| title_full_unstemmed | A study on service quality of local Junior Colleges |
| title_short | A study on service quality of local Junior Colleges |
| title_sort | study on service quality of local junior colleges |
| topic | DRNTU::Social sciences::Education |
| url | http://hdl.handle.net/10356/10644 |
| work_keys_str_mv | AT angkimleng astudyonservicequalityoflocaljuniorcolleges AT nghocklee astudyonservicequalityoflocaljuniorcolleges AT seekoonteck astudyonservicequalityoflocaljuniorcolleges AT angkimleng studyonservicequalityoflocaljuniorcolleges AT nghocklee studyonservicequalityoflocaljuniorcolleges AT seekoonteck studyonservicequalityoflocaljuniorcolleges |