Online shopping : expectation vs. performance analysis.
This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/11254 |
| _version_ | 1824455672357453824 |
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| author | Chua, Meilan. Koh, Mui Leng. Tan, Shirine. |
| author2 | Xu, Gang |
| author_facet | Xu, Gang Chua, Meilan. Koh, Mui Leng. Tan, Shirine. |
| author_sort | Chua, Meilan. |
| collection | NTU |
| description | This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites and provide insight into areas requiring improvement. |
| first_indexed | 2025-02-19T03:41:56Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/11254 |
| institution | Nanyang Technological University |
| last_indexed | 2025-02-19T03:41:56Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/112542023-05-19T03:30:04Z Online shopping : expectation vs. performance analysis. Chua, Meilan. Koh, Mui Leng. Tan, Shirine. Xu, Gang Nanyang Business School DRNTU::Business::International business::Retail::Computer networks This study analyzes online shopping across 3 products categories i.e. Internet banking, online bookstores and online computer shops. It seeks to identify any gaps between consumers’ expectations and online retailers’ performance. This study would help online retailer evaluate their current web sites and provide insight into areas requiring improvement. 2008-09-24T07:52:53Z 2008-09-24T07:52:53Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11254 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::International business::Retail::Computer networks Chua, Meilan. Koh, Mui Leng. Tan, Shirine. Online shopping : expectation vs. performance analysis. |
| title | Online shopping : expectation vs. performance analysis. |
| title_full | Online shopping : expectation vs. performance analysis. |
| title_fullStr | Online shopping : expectation vs. performance analysis. |
| title_full_unstemmed | Online shopping : expectation vs. performance analysis. |
| title_short | Online shopping : expectation vs. performance analysis. |
| title_sort | online shopping expectation vs performance analysis |
| topic | DRNTU::Business::International business::Retail::Computer networks |
| url | http://hdl.handle.net/10356/11254 |
| work_keys_str_mv | AT chuameilan onlineshoppingexpectationvsperformanceanalysis AT kohmuileng onlineshoppingexpectationvsperformanceanalysis AT tanshirine onlineshoppingexpectationvsperformanceanalysis |