Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore.
An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/11367 |
| _version_ | 1811678705321246720 |
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| author | Sim, David. Cheong, Peng Yong. Tan, Karen. |
| author2 | Low, Peter Issac Siow Siam |
| author_facet | Low, Peter Issac Siow Siam Sim, David. Cheong, Peng Yong. Tan, Karen. |
| author_sort | Sim, David. |
| collection | NTU |
| description | An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets. |
| first_indexed | 2024-10-01T02:57:30Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/11367 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T02:57:30Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/113672023-05-19T05:44:58Z Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. Sim, David. Cheong, Peng Yong. Tan, Karen. Low, Peter Issac Siow Siam Nanyang Business School DRNTU::Business::Marketing::Consumer behavior An exploratory study to discover the factors and the impact of service quality dimensions on coffee outlets in Singapore. Through this research, we will be able to determine the impact of various service quality dimensions on customer patronage in these outlets. 2008-09-24T07:54:08Z 2008-09-24T07:54:08Z 2001 2001 Final Year Project (FYP) http://hdl.handle.net/10356/11367 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Consumer behavior Sim, David. Cheong, Peng Yong. Tan, Karen. Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. |
| title | Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. |
| title_full | Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. |
| title_fullStr | Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. |
| title_full_unstemmed | Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. |
| title_short | Exploratory study on consumers’ perceptions of service quality of coffee outlets in Singapore. |
| title_sort | exploratory study on consumers perceptions of service quality of coffee outlets in singapore |
| topic | DRNTU::Business::Marketing::Consumer behavior |
| url | http://hdl.handle.net/10356/11367 |
| work_keys_str_mv | AT simdavid exploratorystudyonconsumersperceptionsofservicequalityofcoffeeoutletsinsingapore AT cheongpengyong exploratorystudyonconsumersperceptionsofservicequalityofcoffeeoutletsinsingapore AT tankaren exploratorystudyonconsumersperceptionsofservicequalityofcoffeeoutletsinsingapore |