IKEA's products : the voice of the customer

The purpose of this study is to determine how satisfied customers are with IKEA's products from four perspectives, namely Variety, Quality, Design, and Image.

Bibliographic Details
Main Authors: Ang, Khim Siong, Chew, Wendy Siu Li, Ho, Martin Felix Xuanhan
Other Authors: Tan, Thomas Tsu Wee
Format: Final Year Project (FYP)
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/11385
Description
Summary:The purpose of this study is to determine how satisfied customers are with IKEA's products from four perspectives, namely Variety, Quality, Design, and Image.