Affordances for sharing domain-specific and complex knowledge on enterprise social media
Many organizations have implemented enterprise social media (ESM) to better connect employees and promote knowledge sharing. Prior studies indicate that employees often use ESM to access knowledge in other domains or complex knowledge. But connecting employees is only part of the picture – while ESM...
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| Format: | Journal Article |
| Language: | English |
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2020
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| Online Access: | https://hdl.handle.net/10356/142502 |
| _version_ | 1811681802827333632 |
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| author | Pee, Loo Geok |
| author2 | Wee Kim Wee School of Communication and Information |
| author_facet | Wee Kim Wee School of Communication and Information Pee, Loo Geok |
| author_sort | Pee, Loo Geok |
| collection | NTU |
| description | Many organizations have implemented enterprise social media (ESM) to better connect employees and promote knowledge sharing. Prior studies indicate that employees often use ESM to access knowledge in other domains or complex knowledge. But connecting employees is only part of the picture – while ESM offer the possibility of accessing domain specific and complex knowledge, the flow of such knowledge might remain inhibited by the perceived effort required to codify them for sharing. This study identifies salient ESM affordances that can alleviate the perceived effort of sharing domain-specific and complex knowledge. Results of a survey of 303 employees working in organizations using ESM indicate that domain-specific knowledge is perceived as less effortful to codify when the affordance of visibility is strong (i.e., the affordance negatively moderates the positive relationship between knowledge specificity and perceived codification effort), and complex knowledge is perceived as less effortful to codify when the affordances of association and editability are strong. These findings indicate that it is necessary to consider both knowledge attributes and ESM affordances and their interactions when understanding knowledge sharing using ESM. |
| first_indexed | 2024-10-01T03:46:44Z |
| format | Journal Article |
| id | ntu-10356/142502 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:46:44Z |
| publishDate | 2020 |
| record_format | dspace |
| spelling | ntu-10356/1425022020-06-23T03:29:23Z Affordances for sharing domain-specific and complex knowledge on enterprise social media Pee, Loo Geok Wee Kim Wee School of Communication and Information Social sciences::Communication Willingness to Share Knowledge Enterprise Social Media Many organizations have implemented enterprise social media (ESM) to better connect employees and promote knowledge sharing. Prior studies indicate that employees often use ESM to access knowledge in other domains or complex knowledge. But connecting employees is only part of the picture – while ESM offer the possibility of accessing domain specific and complex knowledge, the flow of such knowledge might remain inhibited by the perceived effort required to codify them for sharing. This study identifies salient ESM affordances that can alleviate the perceived effort of sharing domain-specific and complex knowledge. Results of a survey of 303 employees working in organizations using ESM indicate that domain-specific knowledge is perceived as less effortful to codify when the affordance of visibility is strong (i.e., the affordance negatively moderates the positive relationship between knowledge specificity and perceived codification effort), and complex knowledge is perceived as less effortful to codify when the affordances of association and editability are strong. These findings indicate that it is necessary to consider both knowledge attributes and ESM affordances and their interactions when understanding knowledge sharing using ESM. 2020-06-23T03:29:23Z 2020-06-23T03:29:23Z 2018 Journal Article Pee, L. G. (2018). Affordances for sharing domain-specific and complex knowledge on enterprise social media. International Journal of Information Management, 43, 25-37. doi:10.1016/j.ijinfomgt.2018.05.006 0268-4012 https://hdl.handle.net/10356/142502 10.1016/j.ijinfomgt.2018.05.006 2-s2.0-85048497286 43 25 37 en International Journal of Information Management © 2018 Elsevier Ltd. All rights reserved. |
| spellingShingle | Social sciences::Communication Willingness to Share Knowledge Enterprise Social Media Pee, Loo Geok Affordances for sharing domain-specific and complex knowledge on enterprise social media |
| title | Affordances for sharing domain-specific and complex knowledge on enterprise social media |
| title_full | Affordances for sharing domain-specific and complex knowledge on enterprise social media |
| title_fullStr | Affordances for sharing domain-specific and complex knowledge on enterprise social media |
| title_full_unstemmed | Affordances for sharing domain-specific and complex knowledge on enterprise social media |
| title_short | Affordances for sharing domain-specific and complex knowledge on enterprise social media |
| title_sort | affordances for sharing domain specific and complex knowledge on enterprise social media |
| topic | Social sciences::Communication Willingness to Share Knowledge Enterprise Social Media |
| url | https://hdl.handle.net/10356/142502 |
| work_keys_str_mv | AT peeloogeok affordancesforsharingdomainspecificandcomplexknowledgeonenterprisesocialmedia |