A structural service innovation approach for designing smart product service systems : case study of smart beauty service
Smart Product-service systems (PSS) are the emerging type of PSS that offer market value and dynamic intelligence combining products and services as solutions to consumers based on digital technology. To design a smart PSS with an effective way, a structural design approach is required. Nevertheless...
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2021
|
| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/151811 |
| _version_ | 1811680519167934464 |
|---|---|
| author | Lee, Ching-Hung Chen, Chun-Hsien Trappey, Amy J. C. |
| author2 | School of Mechanical and Aerospace Engineering |
| author_facet | School of Mechanical and Aerospace Engineering Lee, Ching-Hung Chen, Chun-Hsien Trappey, Amy J. C. |
| author_sort | Lee, Ching-Hung |
| collection | NTU |
| description | Smart Product-service systems (PSS) are the emerging type of PSS that offer market value and dynamic intelligence combining products and services as solutions to consumers based on digital technology. To design a smart PSS with an effective way, a structural design approach is required. Nevertheless, only a few existing researchers discussed this topic. Aiming to bridge this gap, an integrated way is proposed for smart PSS design. This study refines a generic approach for structural service innovation approach which integrates the advantage of PSS engineering and service engineering for designing smart product service systems. The structural design approach is based on the Theory of Inventive Problem Solving (TRIZ) incorporating with service blueprint named PRR method. Three design phases are demonstrated as verification of the PRR method by an elaborated case study of the smart beauty service. Based on PRR, three key design phases are integrated, i.e., (1) problem definition, (2) resolution generation, and (3) resolution design. Empirical results and implications are collected and discussed to obtain valuable insights for value creation. |
| first_indexed | 2024-10-01T03:26:20Z |
| format | Journal Article |
| id | ntu-10356/151811 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:26:20Z |
| publishDate | 2021 |
| record_format | dspace |
| spelling | ntu-10356/1518112021-07-19T11:35:08Z A structural service innovation approach for designing smart product service systems : case study of smart beauty service Lee, Ching-Hung Chen, Chun-Hsien Trappey, Amy J. C. School of Mechanical and Aerospace Engineering Engineering::Mechanical engineering Smart Product-service Systems Service Innovation Smart Product-service systems (PSS) are the emerging type of PSS that offer market value and dynamic intelligence combining products and services as solutions to consumers based on digital technology. To design a smart PSS with an effective way, a structural design approach is required. Nevertheless, only a few existing researchers discussed this topic. Aiming to bridge this gap, an integrated way is proposed for smart PSS design. This study refines a generic approach for structural service innovation approach which integrates the advantage of PSS engineering and service engineering for designing smart product service systems. The structural design approach is based on the Theory of Inventive Problem Solving (TRIZ) incorporating with service blueprint named PRR method. Three design phases are demonstrated as verification of the PRR method by an elaborated case study of the smart beauty service. Based on PRR, three key design phases are integrated, i.e., (1) problem definition, (2) resolution generation, and (3) resolution design. Empirical results and implications are collected and discussed to obtain valuable insights for value creation. 2021-07-19T11:35:08Z 2021-07-19T11:35:08Z 2019 Journal Article Lee, C., Chen, C. & Trappey, A. J. C. (2019). A structural service innovation approach for designing smart product service systems : case study of smart beauty service. Advanced Engineering Informatics, 40, 154-167. https://dx.doi.org/10.1016/j.aei.2019.04.006 1474-0346 0000-0003-2193-5270 https://hdl.handle.net/10356/151811 10.1016/j.aei.2019.04.006 2-s2.0-85064323168 40 154 167 en Advanced Engineering Informatics © 2019 Elsevier Ltd. All rights reserved |
| spellingShingle | Engineering::Mechanical engineering Smart Product-service Systems Service Innovation Lee, Ching-Hung Chen, Chun-Hsien Trappey, Amy J. C. A structural service innovation approach for designing smart product service systems : case study of smart beauty service |
| title | A structural service innovation approach for designing smart product service systems : case study of smart beauty service |
| title_full | A structural service innovation approach for designing smart product service systems : case study of smart beauty service |
| title_fullStr | A structural service innovation approach for designing smart product service systems : case study of smart beauty service |
| title_full_unstemmed | A structural service innovation approach for designing smart product service systems : case study of smart beauty service |
| title_short | A structural service innovation approach for designing smart product service systems : case study of smart beauty service |
| title_sort | structural service innovation approach for designing smart product service systems case study of smart beauty service |
| topic | Engineering::Mechanical engineering Smart Product-service Systems Service Innovation |
| url | https://hdl.handle.net/10356/151811 |
| work_keys_str_mv | AT leechinghung astructuralserviceinnovationapproachfordesigningsmartproductservicesystemscasestudyofsmartbeautyservice AT chenchunhsien astructuralserviceinnovationapproachfordesigningsmartproductservicesystemscasestudyofsmartbeautyservice AT trappeyamyjc astructuralserviceinnovationapproachfordesigningsmartproductservicesystemscasestudyofsmartbeautyservice AT leechinghung structuralserviceinnovationapproachfordesigningsmartproductservicesystemscasestudyofsmartbeautyservice AT chenchunhsien structuralserviceinnovationapproachfordesigningsmartproductservicesystemscasestudyofsmartbeautyservice AT trappeyamyjc structuralserviceinnovationapproachfordesigningsmartproductservicesystemscasestudyofsmartbeautyservice |