Study on performance evaluation of service supply chain by extension method
With the rapid development of the service industry, the service supply chain has become one of the most popular areas. With the logistics service supply chain being an important branch of the service supply chain, we should pay attention to the role of logistics service supply chain in enterprises....
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2021
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| Online Access: | https://hdl.handle.net/10356/153725 |
| _version_ | 1826124920463032320 |
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| author | Cheng, Jun Yang, Qiaoning Lu, Lin |
| author2 | College of Humanities, Arts, and Social Sciences |
| author_facet | College of Humanities, Arts, and Social Sciences Cheng, Jun Yang, Qiaoning Lu, Lin |
| author_sort | Cheng, Jun |
| collection | NTU |
| description | With the rapid development of the service industry, the service supply chain has become one of the most popular areas. With the logistics service supply chain being an important branch of the service supply chain, we should pay attention to the role of logistics service supply chain in enterprises. How to evaluate the logistics service supply chain comprehensively and rationally has become an important task for related enterprises to solve urgently. This paper, through extensive literature analysis and research on logistics service supply chain projects, established an indicator system composed of 18 secondary indicators from three perspectives of customer satisfaction, logistics service capabilities, and co-development ability, using the analytic hierarchy process (AHP) to determine the weight of each index and matter-element analysis to establish a logistics service supply chain performance evaluation model. At the end of the paper, the performance of S logistics enterprise is evaluated. The result turns out to be good, which is consistent with the actual situation, indicating that the evaluation system and method are effective and reliable. |
| first_indexed | 2024-10-01T06:28:15Z |
| format | Journal Article |
| id | ntu-10356/153725 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T06:28:15Z |
| publishDate | 2021 |
| record_format | dspace |
| spelling | ntu-10356/1537252023-03-05T15:33:26Z Study on performance evaluation of service supply chain by extension method Cheng, Jun Yang, Qiaoning Lu, Lin College of Humanities, Arts, and Social Sciences Social sciences::Economic development Supply Chain Performance Evaluation With the rapid development of the service industry, the service supply chain has become one of the most popular areas. With the logistics service supply chain being an important branch of the service supply chain, we should pay attention to the role of logistics service supply chain in enterprises. How to evaluate the logistics service supply chain comprehensively and rationally has become an important task for related enterprises to solve urgently. This paper, through extensive literature analysis and research on logistics service supply chain projects, established an indicator system composed of 18 secondary indicators from three perspectives of customer satisfaction, logistics service capabilities, and co-development ability, using the analytic hierarchy process (AHP) to determine the weight of each index and matter-element analysis to establish a logistics service supply chain performance evaluation model. At the end of the paper, the performance of S logistics enterprise is evaluated. The result turns out to be good, which is consistent with the actual situation, indicating that the evaluation system and method are effective and reliable. Published version This study was supported by the Industry-University Collaboration Project of Ministry of Education of China (201902207005, 202002241020, and 202002241023); 2021 Guangxi Philosophy and Social Sciences Planning Research Project (Research on the Transformation and Upgrading Path and Countermeasures of Guangxi Manufacturing Industry under the Internet Business Ecological Environment). 2021-12-16T05:47:04Z 2021-12-16T05:47:04Z 2021 Journal Article Cheng, J., Yang, Q. & Lu, L. (2021). Study on performance evaluation of service supply chain by extension method. Discrete Dynamics in Nature and Society, 2021, 1223577-. https://dx.doi.org/10.1155/2021/1223577 1026-0226 https://hdl.handle.net/10356/153725 10.1155/2021/1223577 2-s2.0-85118976453 2021 1223577 en Discrete Dynamics in Nature and Society © 2021 Jun Cheng et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. application/pdf |
| spellingShingle | Social sciences::Economic development Supply Chain Performance Evaluation Cheng, Jun Yang, Qiaoning Lu, Lin Study on performance evaluation of service supply chain by extension method |
| title | Study on performance evaluation of service supply chain by extension method |
| title_full | Study on performance evaluation of service supply chain by extension method |
| title_fullStr | Study on performance evaluation of service supply chain by extension method |
| title_full_unstemmed | Study on performance evaluation of service supply chain by extension method |
| title_short | Study on performance evaluation of service supply chain by extension method |
| title_sort | study on performance evaluation of service supply chain by extension method |
| topic | Social sciences::Economic development Supply Chain Performance Evaluation |
| url | https://hdl.handle.net/10356/153725 |
| work_keys_str_mv | AT chengjun studyonperformanceevaluationofservicesupplychainbyextensionmethod AT yangqiaoning studyonperformanceevaluationofservicesupplychainbyextensionmethod AT lulin studyonperformanceevaluationofservicesupplychainbyextensionmethod |