Hindrances as learning tools when seeking information : sense-making methodology and system improvement
Large complex information systems require constant attention to, and improvement in, satisfying user needs when users cannot find required information. It concerns system developers how they can produce such systems and find ways to overcome hindrances to information finding. This paper discusses th...
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| Format: | Journal Article |
| Language: | English |
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2021
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| Online Access: | https://hdl.handle.net/10356/154167 |
| _version_ | 1811682313175564288 |
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| author | Nycyk, Michael |
| author_facet | Nycyk, Michael |
| author_sort | Nycyk, Michael |
| collection | NTU |
| description | Large complex information systems require constant attention to, and improvement in, satisfying user needs when users cannot find required information. It concerns system developers how they can produce such systems and find ways to overcome hindrances to information finding. This paper discusses the concept of the hindrance based on Dervin’s (1983) Sense-Making methodology. An appraisal of past research demonstrates the shift library and information systems research has had from a system to user centred focus. An explanation of Dervin’s methodology is then presented, in particular her information seeking concept of situation–gap–uses. This concept demonstrates how a user negotiates an information space, such as a library catalogue, to make sense of their information situation and either complete it successfully or move to another way of finding information. Some examples of Dervin’s methodology are used as this author’s previous research work illustrates how hindrances can inform designers of ways of improving systems or learning from mistakes in creating new systems. |
| first_indexed | 2024-10-01T03:54:51Z |
| format | Journal Article |
| id | ntu-10356/154167 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:54:51Z |
| publishDate | 2021 |
| record_format | dspace |
| spelling | ntu-10356/1541672021-12-15T20:10:46Z Hindrances as learning tools when seeking information : sense-making methodology and system improvement Nycyk, Michael Library and information science Large complex information systems require constant attention to, and improvement in, satisfying user needs when users cannot find required information. It concerns system developers how they can produce such systems and find ways to overcome hindrances to information finding. This paper discusses the concept of the hindrance based on Dervin’s (1983) Sense-Making methodology. An appraisal of past research demonstrates the shift library and information systems research has had from a system to user centred focus. An explanation of Dervin’s methodology is then presented, in particular her information seeking concept of situation–gap–uses. This concept demonstrates how a user negotiates an information space, such as a library catalogue, to make sense of their information situation and either complete it successfully or move to another way of finding information. Some examples of Dervin’s methodology are used as this author’s previous research work illustrates how hindrances can inform designers of ways of improving systems or learning from mistakes in creating new systems. Published version 2021-12-15T08:53:12Z 2021-12-15T08:53:12Z 2010 Journal Article Nycyk, M. (2010). Hindrances as learning tools when seeking information : sense-making methodology and system improvement. Library and Information Science Research E-Journal, 20(2), 1-8. https://dx.doi.org/10.32655/LIBRES.2010.2.2 1058-6768 https://hdl.handle.net/10356/154167 10.32655/LIBRES.2010.2.2 2 20 1 8 en Library and Information Science Research E-Journal © 2010 Michael Nycyk. All rights reserved. application/pdf |
| spellingShingle | Library and information science Nycyk, Michael Hindrances as learning tools when seeking information : sense-making methodology and system improvement |
| title | Hindrances as learning tools when seeking information : sense-making methodology and system improvement |
| title_full | Hindrances as learning tools when seeking information : sense-making methodology and system improvement |
| title_fullStr | Hindrances as learning tools when seeking information : sense-making methodology and system improvement |
| title_full_unstemmed | Hindrances as learning tools when seeking information : sense-making methodology and system improvement |
| title_short | Hindrances as learning tools when seeking information : sense-making methodology and system improvement |
| title_sort | hindrances as learning tools when seeking information sense making methodology and system improvement |
| topic | Library and information science |
| url | https://hdl.handle.net/10356/154167 |
| work_keys_str_mv | AT nycykmichael hindrancesaslearningtoolswhenseekinginformationsensemakingmethodologyandsystemimprovement |