The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments
With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the...
| Main Authors: | , , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/154427 |
| _version_ | 1824456369598627840 |
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| author | Wang, Xueqin Wong, Yiik Diew Teo, Chee Chong Yuen, Kum Fai Feng, Xuehao |
| author2 | School of Civil and Environmental Engineering |
| author_facet | School of Civil and Environmental Engineering Wang, Xueqin Wong, Yiik Diew Teo, Chee Chong Yuen, Kum Fai Feng, Xuehao |
| author_sort | Wang, Xueqin |
| collection | NTU |
| description | With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the latent consumer segments of the service. A total of 603 valid responses are collected, and the data are analysed using the latent class analysis. Adopting the paradigm of value co-creation, we conceptualised the self-collection service as service innovation, an empowerment tool, a green initiative and a value-based experience. Based on the conceptualisation, five latent segments of the service are identified, which are labelled as Patrons, Traditionalists, Self-enhancers, Green-lovers and Haters (from the largest to the smallest segment). By doing this, this study contributes to the literature by demonstrating the heterogeneity in consumers' participation patterns of value co-creation in e-commerce last-mile logistics. |
| first_indexed | 2025-02-19T03:53:01Z |
| format | Journal Article |
| id | ntu-10356/154427 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2025-02-19T03:53:01Z |
| publishDate | 2021 |
| record_format | dspace |
| spelling | ntu-10356/1544272021-12-22T07:18:17Z The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments Wang, Xueqin Wong, Yiik Diew Teo, Chee Chong Yuen, Kum Fai Feng, Xuehao School of Civil and Environmental Engineering Engineering::Civil engineering E-Commerce Last-Mile Logistics With the rapid growth of e-commerce and technology-based self-services, consumers are increasingly encouraged to co-create individualised self-collection services. This study aims to conceptualise the multiple key facets of self-collection as viewed from consumers' perspectives and identify the latent consumer segments of the service. A total of 603 valid responses are collected, and the data are analysed using the latent class analysis. Adopting the paradigm of value co-creation, we conceptualised the self-collection service as service innovation, an empowerment tool, a green initiative and a value-based experience. Based on the conceptualisation, five latent segments of the service are identified, which are labelled as Patrons, Traditionalists, Self-enhancers, Green-lovers and Haters (from the largest to the smallest segment). By doing this, this study contributes to the literature by demonstrating the heterogeneity in consumers' participation patterns of value co-creation in e-commerce last-mile logistics. This work is supported by the Social Science Foundation of Zhejiang Province (No. 17NDJC194YB). 2021-12-22T07:18:16Z 2021-12-22T07:18:16Z 2020 Journal Article Wang, X., Wong, Y. D., Teo, C. C., Yuen, K. F. & Feng, X. (2020). The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments. Electronic Commerce Research and Applications, 39, 100896-. https://dx.doi.org/10.1016/j.elerap.2019.100896 1567-4223 https://hdl.handle.net/10356/154427 10.1016/j.elerap.2019.100896 2-s2.0-85075780252 39 100896 en Electronic Commerce Research and Applications © 2019 Elsevier B.V. All rights reserved. |
| spellingShingle | Engineering::Civil engineering E-Commerce Last-Mile Logistics Wang, Xueqin Wong, Yiik Diew Teo, Chee Chong Yuen, Kum Fai Feng, Xuehao The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments |
| title | The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments |
| title_full | The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments |
| title_fullStr | The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments |
| title_full_unstemmed | The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments |
| title_short | The four facets of self-collection service for e-commerce delivery : conceptualisation and latent class analysis of user segments |
| title_sort | four facets of self collection service for e commerce delivery conceptualisation and latent class analysis of user segments |
| topic | Engineering::Civil engineering E-Commerce Last-Mile Logistics |
| url | https://hdl.handle.net/10356/154427 |
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