Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams
Avoidance of culturally diverse peers undermines the benefits of multicultural teams. Using uncertainty reduction theory, we argue that team members’ cultural intelligence (CQ; the capability to work effectively in culturally diverse settings) and language competence (the ability to communicate in a...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2021
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| Online Access: | https://hdl.handle.net/10356/154554 |
| _version_ | 1811697002033971200 |
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| author | Wu, Catherine Peyrols Ng, Kok-Yee |
| author2 | Nanyang Business School |
| author_facet | Nanyang Business School Wu, Catherine Peyrols Ng, Kok-Yee |
| author_sort | Wu, Catherine Peyrols |
| collection | NTU |
| description | Avoidance of culturally diverse peers undermines the benefits of multicultural teams. Using uncertainty reduction theory, we argue that team members’ cultural intelligence (CQ; the capability to work effectively in culturally diverse settings) and language competence (the ability to communicate in a language) exert main and synergistic effects on avoidance behaviors. We further propose that avoidance negatively predicts individuals’ task performance (behaviors that contribute to team outcomes) and voice behaviors (giving suggestions to improve the status quo). Put together, we test a moderated mediation model where the mediating role of avoidance between CQ and outcomes of task performance and voice behaviors is moderated by language competence. Our results, based on data collected from multicultural team members at three time points, showed no main effects of CQ and language competence on avoidance. Instead, we found synergistic effects such that CQ was negatively related to avoidance only when language competence was high. Avoidance was negatively related to peer-rated task performance and voice behaviors. Conditional process analyses supported our moderated mediation hypothesis, suggesting that avoidance explains why people with higher CQ and higher language competence have higher task performance and voice behaviors. |
| first_indexed | 2024-10-01T07:48:19Z |
| format | Journal Article |
| id | ntu-10356/154554 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T07:48:19Z |
| publishDate | 2021 |
| record_format | dspace |
| spelling | ntu-10356/1545542023-05-19T07:31:18Z Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams Wu, Catherine Peyrols Ng, Kok-Yee Nanyang Business School Social sciences::Psychology Social Identity Negative Affect Avoidance of culturally diverse peers undermines the benefits of multicultural teams. Using uncertainty reduction theory, we argue that team members’ cultural intelligence (CQ; the capability to work effectively in culturally diverse settings) and language competence (the ability to communicate in a language) exert main and synergistic effects on avoidance behaviors. We further propose that avoidance negatively predicts individuals’ task performance (behaviors that contribute to team outcomes) and voice behaviors (giving suggestions to improve the status quo). Put together, we test a moderated mediation model where the mediating role of avoidance between CQ and outcomes of task performance and voice behaviors is moderated by language competence. Our results, based on data collected from multicultural team members at three time points, showed no main effects of CQ and language competence on avoidance. Instead, we found synergistic effects such that CQ was negatively related to avoidance only when language competence was high. Avoidance was negatively related to peer-rated task performance and voice behaviors. Conditional process analyses supported our moderated mediation hypothesis, suggesting that avoidance explains why people with higher CQ and higher language competence have higher task performance and voice behaviors. 2021-12-28T05:02:12Z 2021-12-28T05:02:12Z 2021 Journal Article Wu, C. P. & Ng, K. (2021). Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams. Applied Psychology, 70(4), 1512-1542. https://dx.doi.org/10.1111/apps.12287 0269-994X https://hdl.handle.net/10356/154554 10.1111/apps.12287 2-s2.0-85092656594 4 70 1512 1542 en Applied Psychology © 2020 International Association of Applied Psychology. All rights reserved. |
| spellingShingle | Social sciences::Psychology Social Identity Negative Affect Wu, Catherine Peyrols Ng, Kok-Yee Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams |
| title | Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams |
| title_full | Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams |
| title_fullStr | Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams |
| title_full_unstemmed | Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams |
| title_short | Cultural intelligence and language competence : synergistic effects on avoidance, task performance, and voice behaviors in multicultural teams |
| title_sort | cultural intelligence and language competence synergistic effects on avoidance task performance and voice behaviors in multicultural teams |
| topic | Social sciences::Psychology Social Identity Negative Affect |
| url | https://hdl.handle.net/10356/154554 |
| work_keys_str_mv | AT wucatherinepeyrols culturalintelligenceandlanguagecompetencesynergisticeffectsonavoidancetaskperformanceandvoicebehaviorsinmulticulturalteams AT ngkokyee culturalintelligenceandlanguagecompetencesynergisticeffectsonavoidancetaskperformanceandvoicebehaviorsinmulticulturalteams |