A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems
Smart product-service systems (Smart PSS) are receiving increasing attention due to their potentials to satisfy customer needs and create sustainability to meet hybrid concerns. As a value co-creation business paradigm, various sustainable value propositions (SVPs) and their assessments come from st...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2022
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/160592 |
| _version_ | 1811689353265545216 |
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| author | Zhu, Guoniu Hu, Jie |
| author2 | School of Mechanical and Aerospace Engineering |
| author_facet | School of Mechanical and Aerospace Engineering Zhu, Guoniu Hu, Jie |
| author_sort | Zhu, Guoniu |
| collection | NTU |
| description | Smart product-service systems (Smart PSS) are receiving increasing attention due to their potentials to satisfy customer needs and create sustainability to meet hybrid concerns. As a value co-creation business paradigm, various sustainable value propositions (SVPs) and their assessments come from stakeholders' subjective judgments, which values are imprecise, vague, and even inconsistent. The reliability of these values also varies with the confidence and cognitive bias of the respective stakeholder. How to evaluate these co-creative SVPs to ensure an objective and reliable result under such uncertain environments becomes a critical issue. To fill this gap, this paper proposes a rough-Z-number extended multi-criteria group decision-making framework integrating the rough-Z-number, DEMATEL (decision making trial and evaluation laboratory), and group decision-making strategy to evaluate the co-creative SVPs for Smart PSS. A novel rough-Z-number is presented to deal with the uncertainty and reliability representation of the stakeholder's individual assessment as well as the aggregation and subjectivity manipulation of these risk assessments from different stakeholders. A rough-Z-number extended DEMATEL is then proposed to determine the risk prioritization of the co-creative SVPs. Experimental results and comparative studies demonstrate the superiority of the proposed rough-Z-number-based DEMATEL in handling the uncertainty and reliability characterization as well as the subjectivity manipulation during the evaluation of the co-creative SVPs. |
| first_indexed | 2024-10-01T05:46:45Z |
| format | Journal Article |
| id | ntu-10356/160592 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T05:46:45Z |
| publishDate | 2022 |
| record_format | dspace |
| spelling | ntu-10356/1605922022-07-27T05:47:48Z A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems Zhu, Guoniu Hu, Jie School of Mechanical and Aerospace Engineering Engineering::Mechanical engineering Sustainable Value Propositions Value Co‐Creation Smart product-service systems (Smart PSS) are receiving increasing attention due to their potentials to satisfy customer needs and create sustainability to meet hybrid concerns. As a value co-creation business paradigm, various sustainable value propositions (SVPs) and their assessments come from stakeholders' subjective judgments, which values are imprecise, vague, and even inconsistent. The reliability of these values also varies with the confidence and cognitive bias of the respective stakeholder. How to evaluate these co-creative SVPs to ensure an objective and reliable result under such uncertain environments becomes a critical issue. To fill this gap, this paper proposes a rough-Z-number extended multi-criteria group decision-making framework integrating the rough-Z-number, DEMATEL (decision making trial and evaluation laboratory), and group decision-making strategy to evaluate the co-creative SVPs for Smart PSS. A novel rough-Z-number is presented to deal with the uncertainty and reliability representation of the stakeholder's individual assessment as well as the aggregation and subjectivity manipulation of these risk assessments from different stakeholders. A rough-Z-number extended DEMATEL is then proposed to determine the risk prioritization of the co-creative SVPs. Experimental results and comparative studies demonstrate the superiority of the proposed rough-Z-number-based DEMATEL in handling the uncertainty and reliability characterization as well as the subjectivity manipulation during the evaluation of the co-creative SVPs. 2022-07-27T05:47:48Z 2022-07-27T05:47:48Z 2021 Journal Article Zhu, G. & Hu, J. (2021). A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems. International Journal of Intelligent Systems, 36(8), 3645-3679. https://dx.doi.org/10.1002/int.22431 0884-8173 https://hdl.handle.net/10356/160592 10.1002/int.22431 2-s2.0-85106412568 8 36 3645 3679 en International Journal of Intelligent Systems © 2021 Wiley Periodicals LLC. All rights reserved. |
| spellingShingle | Engineering::Mechanical engineering Sustainable Value Propositions Value Co‐Creation Zhu, Guoniu Hu, Jie A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems |
| title | A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems |
| title_full | A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems |
| title_fullStr | A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems |
| title_full_unstemmed | A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems |
| title_short | A rough-Z-number-based DEMATEL to evaluate the co-creative sustainable value propositions for smart product-service systems |
| title_sort | rough z number based dematel to evaluate the co creative sustainable value propositions for smart product service systems |
| topic | Engineering::Mechanical engineering Sustainable Value Propositions Value Co‐Creation |
| url | https://hdl.handle.net/10356/160592 |
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