Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process
Under the digital transformation era, technologies such as Cyber-physical systems, the Internet of things, and Artificial Intelligence are increasingly mature, making it possible to transform from traditional factories to smart factories. During the transformation, building a communication channel b...
| Main Authors: | , , , |
|---|---|
| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2023
|
| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/164140 |
| _version_ | 1826109462823305216 |
|---|---|
| author | Lee, Ching-Hung Li, Li Li, Fan Chen, Chun-Hsien |
| author2 | School of Mechanical and Aerospace Engineering |
| author_facet | School of Mechanical and Aerospace Engineering Lee, Ching-Hung Li, Li Li, Fan Chen, Chun-Hsien |
| author_sort | Lee, Ching-Hung |
| collection | NTU |
| description | Under the digital transformation era, technologies such as Cyber-physical systems, the Internet of things, and Artificial Intelligence are increasingly mature, making it possible to transform from traditional factories to smart factories. During the transformation, building a communication channel between customer requirements and production capacity to realize customized order services with low volume and high-mix production is critical. This study proposes a novel requirement-driven and strategy-based model to achieve the quick response order placement and production configuration services through three phases, that is, (1) requirement-based service diagnosis, (2) design strategy generation, and (3) service system conceptualization and evaluation. Firstly, a statistical kano analysis method was proposed to mining customer requirements considering industry contexts. Then, TRIZ evolution trends were modified to design concepts for digital transformation based on key enterprise processes. Finally, a novel service development maturity model was constructed to evaluate the new digital system design. A comprehensive empirical case study of designing “Customized Product Order Fulfillment System” for the laptop production process is conducted to demonstrate this approach. The proposed novel requirement-driven and strategy-based model is expected to provide valuable insights for suggestions on technological trends and forecasting, future diverse and innovative applications in customized order fulfillment scenarios. |
| first_indexed | 2024-10-01T02:18:38Z |
| format | Journal Article |
| id | ntu-10356/164140 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T02:18:38Z |
| publishDate | 2023 |
| record_format | dspace |
| spelling | ntu-10356/1641402023-01-06T02:48:04Z Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process Lee, Ching-Hung Li, Li Li, Fan Chen, Chun-Hsien School of Mechanical and Aerospace Engineering Engineering::Mechanical engineering Customized Order Fulfillment Customer Requirements Under the digital transformation era, technologies such as Cyber-physical systems, the Internet of things, and Artificial Intelligence are increasingly mature, making it possible to transform from traditional factories to smart factories. During the transformation, building a communication channel between customer requirements and production capacity to realize customized order services with low volume and high-mix production is critical. This study proposes a novel requirement-driven and strategy-based model to achieve the quick response order placement and production configuration services through three phases, that is, (1) requirement-based service diagnosis, (2) design strategy generation, and (3) service system conceptualization and evaluation. Firstly, a statistical kano analysis method was proposed to mining customer requirements considering industry contexts. Then, TRIZ evolution trends were modified to design concepts for digital transformation based on key enterprise processes. Finally, a novel service development maturity model was constructed to evaluate the new digital system design. A comprehensive empirical case study of designing “Customized Product Order Fulfillment System” for the laptop production process is conducted to demonstrate this approach. The proposed novel requirement-driven and strategy-based model is expected to provide valuable insights for suggestions on technological trends and forecasting, future diverse and innovative applications in customized order fulfillment scenarios. This research was partially supported by the Xi’an Jiaotong University [grant number: 7121192301] and National Natural Science Foundation of China [grant number 72174168]. 2023-01-06T02:48:03Z 2023-01-06T02:48:03Z 2022 Journal Article Lee, C., Li, L., Li, F. & Chen, C. (2022). Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process. Technological Forecasting and Social Change, 176, 121464-. https://dx.doi.org/10.1016/j.techfore.2021.121464 0040-1625 https://hdl.handle.net/10356/164140 10.1016/j.techfore.2021.121464 2-s2.0-85122575678 176 121464 en Technological Forecasting and Social Change © 2021 Elsevier Inc. All rights reserved. |
| spellingShingle | Engineering::Mechanical engineering Customized Order Fulfillment Customer Requirements Lee, Ching-Hung Li, Li Li, Fan Chen, Chun-Hsien Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process |
| title | Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process |
| title_full | Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process |
| title_fullStr | Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process |
| title_full_unstemmed | Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process |
| title_short | Requirement-driven evolution and strategy-enabled service design for new customized quick-response product order fulfillment process |
| title_sort | requirement driven evolution and strategy enabled service design for new customized quick response product order fulfillment process |
| topic | Engineering::Mechanical engineering Customized Order Fulfillment Customer Requirements |
| url | https://hdl.handle.net/10356/164140 |
| work_keys_str_mv | AT leechinghung requirementdrivenevolutionandstrategyenabledservicedesignfornewcustomizedquickresponseproductorderfulfillmentprocess AT lili requirementdrivenevolutionandstrategyenabledservicedesignfornewcustomizedquickresponseproductorderfulfillmentprocess AT lifan requirementdrivenevolutionandstrategyenabledservicedesignfornewcustomizedquickresponseproductorderfulfillmentprocess AT chenchunhsien requirementdrivenevolutionandstrategyenabledservicedesignfornewcustomizedquickresponseproductorderfulfillmentprocess |