| Summary: | During the current post-epidemic period, hygiene requirements and health needs in the hospitality industry keep increasing, and consumers become more concerned about the cleanliness of hotels and have stronger demands for contactless services in hotels. The growth and popularity of IoT technology in China make it more accessible to a wider range of service industries and provides the basis for the application of IoT in the hospitality industry. The application of IoT devices in hotels mainly includes intelligent robots, intelligent guest control, systems, etc., which helps to realize contactless services in hotels. This research reviews the entire development cycle of the application of IoT in the hospitality industry, from the founding, development, and expansion of companies to their IPO and post-IPO maturity. From a perspective combined with IoT technology, we can cope with the changing industry models, business models, and operation modes in the hospitality industry more efficiently. The development of IoT in hotels will move towards humanization and service-orientation. Through the role of human–machine linkage and the reasonable management of IoT equipment, IoT technology can reasonably promote the efficiency of manual work, while injecting “warmth” and “quality” into IoT equipment.
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