Overviews of internet of things applications in China’s hospitality industry
During the current post-epidemic period, hygiene requirements and health needs in the hospitality industry keep increasing, and consumers become more concerned about the cleanliness of hotels and have stronger demands for contactless services in hotels. The growth and popularity of IoT technology in...
| Main Authors: | , , , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/164801 |
| _version_ | 1811677892578377728 |
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| author | Chen, Mengyuan Jiang, Zheng Xu, Zezheng Shi, Aihua Gu, Mingyan Li, Yuanzhe |
| author2 | School of Materials Science and Engineering |
| author_facet | School of Materials Science and Engineering Chen, Mengyuan Jiang, Zheng Xu, Zezheng Shi, Aihua Gu, Mingyan Li, Yuanzhe |
| author_sort | Chen, Mengyuan |
| collection | NTU |
| description | During the current post-epidemic period, hygiene requirements and health needs in the hospitality industry keep increasing, and consumers become more concerned about the cleanliness of hotels and have stronger demands for contactless services in hotels. The growth and popularity of IoT technology in China make it more accessible to a wider range of service industries and provides the basis for the application of IoT in the hospitality industry. The application of IoT devices in hotels mainly includes intelligent robots, intelligent guest control, systems, etc., which helps to realize contactless services in hotels. This research reviews the entire development cycle of the application of IoT in the hospitality industry, from the founding, development, and expansion of companies to their IPO and post-IPO maturity. From a perspective combined with IoT technology, we can cope with the changing industry models, business models, and operation modes in the hospitality industry more efficiently. The development of IoT in hotels will move towards humanization and service-orientation. Through the role of human–machine linkage and the reasonable management of IoT equipment, IoT technology can reasonably promote the efficiency of manual work, while injecting “warmth” and “quality” into IoT equipment. |
| first_indexed | 2024-10-01T02:44:35Z |
| format | Journal Article |
| id | ntu-10356/164801 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T02:44:35Z |
| publishDate | 2023 |
| record_format | dspace |
| spelling | ntu-10356/1648012023-07-14T16:07:54Z Overviews of internet of things applications in China’s hospitality industry Chen, Mengyuan Jiang, Zheng Xu, Zezheng Shi, Aihua Gu, Mingyan Li, Yuanzhe School of Materials Science and Engineering Engineering::Computer science and engineering Internet Of Things Smart Hotels During the current post-epidemic period, hygiene requirements and health needs in the hospitality industry keep increasing, and consumers become more concerned about the cleanliness of hotels and have stronger demands for contactless services in hotels. The growth and popularity of IoT technology in China make it more accessible to a wider range of service industries and provides the basis for the application of IoT in the hospitality industry. The application of IoT devices in hotels mainly includes intelligent robots, intelligent guest control, systems, etc., which helps to realize contactless services in hotels. This research reviews the entire development cycle of the application of IoT in the hospitality industry, from the founding, development, and expansion of companies to their IPO and post-IPO maturity. From a perspective combined with IoT technology, we can cope with the changing industry models, business models, and operation modes in the hospitality industry more efficiently. The development of IoT in hotels will move towards humanization and service-orientation. Through the role of human–machine linkage and the reasonable management of IoT equipment, IoT technology can reasonably promote the efficiency of manual work, while injecting “warmth” and “quality” into IoT equipment. Published version 2023-02-15T02:01:15Z 2023-02-15T02:01:15Z 2022 Journal Article Chen, M., Jiang, Z., Xu, Z., Shi, A., Gu, M. & Li, Y. (2022). Overviews of internet of things applications in China’s hospitality industry. Processes, 10(7), 10071256-. https://dx.doi.org/10.3390/pr10071256 2227-9717 https://hdl.handle.net/10356/164801 10.3390/pr10071256 2-s2.0-85135894959 7 10 10071256 en Processes © 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https:// creativecommons.org/licenses/by/ 4.0/). application/pdf |
| spellingShingle | Engineering::Computer science and engineering Internet Of Things Smart Hotels Chen, Mengyuan Jiang, Zheng Xu, Zezheng Shi, Aihua Gu, Mingyan Li, Yuanzhe Overviews of internet of things applications in China’s hospitality industry |
| title | Overviews of internet of things applications in China’s hospitality industry |
| title_full | Overviews of internet of things applications in China’s hospitality industry |
| title_fullStr | Overviews of internet of things applications in China’s hospitality industry |
| title_full_unstemmed | Overviews of internet of things applications in China’s hospitality industry |
| title_short | Overviews of internet of things applications in China’s hospitality industry |
| title_sort | overviews of internet of things applications in china s hospitality industry |
| topic | Engineering::Computer science and engineering Internet Of Things Smart Hotels |
| url | https://hdl.handle.net/10356/164801 |
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