How does case complexity drive case resolution for RSPO grievance cases?
The Roundtable on Sustainable Palm Oil (RSPO) is a non-profit organisation that promotes sustainable palm oil production. It comprises stakeholders from across the palm oil supply chain and requires members to uphold its social and environmental sustainability standards. When a conflict occurs due t...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
Nanyang Technological University
2023
|
| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/165753 |
| _version_ | 1826129202584223744 |
|---|---|
| author | Phua, Shi Yu |
| author2 | Eleanor Slade |
| author_facet | Eleanor Slade Phua, Shi Yu |
| author_sort | Phua, Shi Yu |
| collection | NTU |
| description | The Roundtable on Sustainable Palm Oil (RSPO) is a non-profit organisation that promotes sustainable palm oil production. It comprises stakeholders from across the palm oil supply chain and requires members to uphold its social and environmental sustainability standards. When a conflict occurs due to potential breaches of the standard, a case may be filed through the RSPO’s grievance mechanism. While causes and outcomes of grievance cases have been explored, the drivers of case resolution remain largely unstudied. Hence, this paper investigates how case complexity drives the way resolution was achieved (i.e., resolution mechanisms) for RSPO grievance cases. We developed a typology of seven case complexity variables (duration, traceability, complicating stakeholders, court involvement, internal grievance mechanisms, mediators, and third-party verification) and related them to four resolution mechanisms (bilateral engagement, case withdrawal, case dismissal, and corrective action), and whether the case was resolved via agreement (i.e., bilateral engagement or corrective action). We find that no single variable fully explains case resolution; rather, different variables seem to be driving forces for different resolution mechanisms. Certain resolution mechanisms are more strongly explained by these variables. Resolution via bilateral engagement was more strongly driven by shorter case duration, a less established internal grievance mechanism, and third-party verification. Meanwhile, case withdrawal was more strongly driven by court involvement, longer case duration, and having fewer than two mediators. In most conflicts, we find that where the courts are involved, the RSPO tends to take a back seat in conflict resolution, instead taking its cue from court rulings. |
| first_indexed | 2024-10-01T07:36:50Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/165753 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T07:36:50Z |
| publishDate | 2023 |
| publisher | Nanyang Technological University |
| record_format | dspace |
| spelling | ntu-10356/1657532023-04-10T15:32:18Z How does case complexity drive case resolution for RSPO grievance cases? Phua, Shi Yu Eleanor Slade Lee Ser Huay Janice Teresa Asian School of the Environment janicelee@ntu.edu.sg, eleanor.slade@ntu.edu.sg Science::General::Social aspects The Roundtable on Sustainable Palm Oil (RSPO) is a non-profit organisation that promotes sustainable palm oil production. It comprises stakeholders from across the palm oil supply chain and requires members to uphold its social and environmental sustainability standards. When a conflict occurs due to potential breaches of the standard, a case may be filed through the RSPO’s grievance mechanism. While causes and outcomes of grievance cases have been explored, the drivers of case resolution remain largely unstudied. Hence, this paper investigates how case complexity drives the way resolution was achieved (i.e., resolution mechanisms) for RSPO grievance cases. We developed a typology of seven case complexity variables (duration, traceability, complicating stakeholders, court involvement, internal grievance mechanisms, mediators, and third-party verification) and related them to four resolution mechanisms (bilateral engagement, case withdrawal, case dismissal, and corrective action), and whether the case was resolved via agreement (i.e., bilateral engagement or corrective action). We find that no single variable fully explains case resolution; rather, different variables seem to be driving forces for different resolution mechanisms. Certain resolution mechanisms are more strongly explained by these variables. Resolution via bilateral engagement was more strongly driven by shorter case duration, a less established internal grievance mechanism, and third-party verification. Meanwhile, case withdrawal was more strongly driven by court involvement, longer case duration, and having fewer than two mediators. In most conflicts, we find that where the courts are involved, the RSPO tends to take a back seat in conflict resolution, instead taking its cue from court rulings. Bachelor of Science in Environmental Earth Systems Science and Public Policy and Global Affairs 2023-04-10T02:48:42Z 2023-04-10T02:48:42Z 2023 Final Year Project (FYP) Phua, S. Y. (2023). How does case complexity drive case resolution for RSPO grievance cases?. Final Year Project (FYP), Nanyang Technological University, Singapore. https://hdl.handle.net/10356/165753 https://hdl.handle.net/10356/165753 en application/pdf Nanyang Technological University |
| spellingShingle | Science::General::Social aspects Phua, Shi Yu How does case complexity drive case resolution for RSPO grievance cases? |
| title | How does case complexity drive case resolution for RSPO grievance cases? |
| title_full | How does case complexity drive case resolution for RSPO grievance cases? |
| title_fullStr | How does case complexity drive case resolution for RSPO grievance cases? |
| title_full_unstemmed | How does case complexity drive case resolution for RSPO grievance cases? |
| title_short | How does case complexity drive case resolution for RSPO grievance cases? |
| title_sort | how does case complexity drive case resolution for rspo grievance cases |
| topic | Science::General::Social aspects |
| url | https://hdl.handle.net/10356/165753 |
| work_keys_str_mv | AT phuashiyu howdoescasecomplexitydrivecaseresolutionforrspogrievancecases |