Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents
Computer agents are no longer considered as the interface merely the instrument or medium of human interaction, but more importantly, the partner engaging in communicative exchanges (Gunkel, 2012). While a vast group of studies has investigated the design addressing both task-solving skills and soci...
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| Format: | Thesis-Master by Research |
| Language: | English |
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Nanyang Technological University
2023
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| Online Access: | https://hdl.handle.net/10356/168512 |
| _version_ | 1826122452501004288 |
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| author | Wang, Xuan |
| author2 | Chen Lou |
| author_facet | Chen Lou Wang, Xuan |
| author_sort | Wang, Xuan |
| collection | NTU |
| description | Computer agents are no longer considered as the interface merely the instrument or medium of human interaction, but more importantly, the partner engaging in communicative exchanges (Gunkel, 2012). While a vast group of studies has investigated the design addressing both task-solving skills and social capabilities (such as self-disclosure), the extent to which the mechanism of human-computer trust and relationship development has remained inconclusive. This project presents the results of a 2 (ECA communicates self-disclosure vs. non-self-disclosure) × 2 (task with high objectivity vs. low objectivity) online experiment (N = 200). Consistent with existing algorithm aversion research, this project found that people may fundamentally perceive embodied conversational agents (ECAs) as incompetent for performing subjective (vs. objective) tasks and reluctant to interact with them. ECAs’ humanlike communication style, e.g., self-disclosure, showed positive impact on warmth, which in turn, facilitated trust and relationship development. When an ECA performed high-objective tasks, participants rated it to be warmer when is incorporates self-disclosure during verbal communication, which in turn, promoted trust and relationship development. |
| first_indexed | 2024-10-01T05:48:43Z |
| format | Thesis-Master by Research |
| id | ntu-10356/168512 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T05:48:43Z |
| publishDate | 2023 |
| publisher | Nanyang Technological University |
| record_format | dspace |
| spelling | ntu-10356/1685122023-07-04T01:52:13Z Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents Wang, Xuan Chen Lou Vivian Chen Wee Kim Wee School of Communication and Information ChenHH@ntu.edu.sg, chenlou@ntu.edu.sg Social sciences::Communication Computer agents are no longer considered as the interface merely the instrument or medium of human interaction, but more importantly, the partner engaging in communicative exchanges (Gunkel, 2012). While a vast group of studies has investigated the design addressing both task-solving skills and social capabilities (such as self-disclosure), the extent to which the mechanism of human-computer trust and relationship development has remained inconclusive. This project presents the results of a 2 (ECA communicates self-disclosure vs. non-self-disclosure) × 2 (task with high objectivity vs. low objectivity) online experiment (N = 200). Consistent with existing algorithm aversion research, this project found that people may fundamentally perceive embodied conversational agents (ECAs) as incompetent for performing subjective (vs. objective) tasks and reluctant to interact with them. ECAs’ humanlike communication style, e.g., self-disclosure, showed positive impact on warmth, which in turn, facilitated trust and relationship development. When an ECA performed high-objective tasks, participants rated it to be warmer when is incorporates self-disclosure during verbal communication, which in turn, promoted trust and relationship development. Master of Communication Studies 2023-06-09T08:01:41Z 2023-06-09T08:01:41Z 2023 Thesis-Master by Research Wang, X. (2023). Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents. Master's thesis, Nanyang Technological University, Singapore. https://hdl.handle.net/10356/168512 https://hdl.handle.net/10356/168512 10.32657/10356/168512 en This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY-NC 4.0). application/pdf Nanyang Technological University |
| spellingShingle | Social sciences::Communication Wang, Xuan Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| title | Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| title_full | Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| title_fullStr | Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| title_full_unstemmed | Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| title_short | Explicating the roles of self-disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| title_sort | explicating the roles of self disclosure and task objectivity in trust and relationship development with embodied conversational agents |
| topic | Social sciences::Communication |
| url | https://hdl.handle.net/10356/168512 |
| work_keys_str_mv | AT wangxuan explicatingtherolesofselfdisclosureandtaskobjectivityintrustandrelationshipdevelopmentwithembodiedconversationalagents |