Consumer logistics in contemporary shopping: a synthesised review
Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)’s [Logistics management. New York: Macmilla...
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/170344 |
| _version_ | 1826113217147961344 |
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| author | Wang, Xueqin Wong, Yiik Diew Chen, Tianyi Yuen, Kum Fai |
| author2 | School of Civil and Environmental Engineering |
| author_facet | School of Civil and Environmental Engineering Wang, Xueqin Wong, Yiik Diew Chen, Tianyi Yuen, Kum Fai |
| author_sort | Wang, Xueqin |
| collection | NTU |
| description | Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)’s [Logistics management. New York: Macmillan] categorisation of logistics activities, this study comprises a synthesised review of scattered consumer logistics literature to bring order and structure to this evolving research field. It is found that an omni-channel shopping environment enables the dynamic transfer of logistics activities between business operators and consumers; However, this interaction does not extend to the post-shopping last-mile context. Instead, last-mile logistics is characterised by a somewhat rigid extension/shift of logistics obligations to/from consumers. Additionally, the COVID-19 pandemic has given rise to a self-service and technology-dependence trend in consumer logistics, leading to the more active control of logistics activities by consumers. Four propositions along with a unified framework are proposed, based on which a list of future research questions is suggested. |
| first_indexed | 2024-10-01T03:19:55Z |
| format | Journal Article |
| id | ntu-10356/170344 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:19:55Z |
| publishDate | 2023 |
| record_format | dspace |
| spelling | ntu-10356/1703442023-09-08T02:43:41Z Consumer logistics in contemporary shopping: a synthesised review Wang, Xueqin Wong, Yiik Diew Chen, Tianyi Yuen, Kum Fai School of Civil and Environmental Engineering Engineering::Civil engineering Consumer Logistics Last-mile Logistics Contemporary shopping is experiencing rapid changes with the increasing ubiquity of technologies that can be utilised to create seamless omni-channel experiences. These changes have logistics-related implications for end-consumers. Adopting Bowersox (1978)’s [Logistics management. New York: Macmillan] categorisation of logistics activities, this study comprises a synthesised review of scattered consumer logistics literature to bring order and structure to this evolving research field. It is found that an omni-channel shopping environment enables the dynamic transfer of logistics activities between business operators and consumers; However, this interaction does not extend to the post-shopping last-mile context. Instead, last-mile logistics is characterised by a somewhat rigid extension/shift of logistics obligations to/from consumers. Additionally, the COVID-19 pandemic has given rise to a self-service and technology-dependence trend in consumer logistics, leading to the more active control of logistics activities by consumers. Four propositions along with a unified framework are proposed, based on which a list of future research questions is suggested. 2023-09-08T02:43:41Z 2023-09-08T02:43:41Z 2023 Journal Article Wang, X., Wong, Y. D., Chen, T. & Yuen, K. F. (2023). Consumer logistics in contemporary shopping: a synthesised review. Transport Reviews, 43(3), 502-532. https://dx.doi.org/10.1080/01441647.2022.2131010 0144-1647 https://hdl.handle.net/10356/170344 10.1080/01441647.2022.2131010 2-s2.0-85139493278 3 43 502 532 en Transport Reviews © 2022 Informa UK Limited, trading as Taylor & Francis Group. All rights reserved. |
| spellingShingle | Engineering::Civil engineering Consumer Logistics Last-mile Logistics Wang, Xueqin Wong, Yiik Diew Chen, Tianyi Yuen, Kum Fai Consumer logistics in contemporary shopping: a synthesised review |
| title | Consumer logistics in contemporary shopping: a synthesised review |
| title_full | Consumer logistics in contemporary shopping: a synthesised review |
| title_fullStr | Consumer logistics in contemporary shopping: a synthesised review |
| title_full_unstemmed | Consumer logistics in contemporary shopping: a synthesised review |
| title_short | Consumer logistics in contemporary shopping: a synthesised review |
| title_sort | consumer logistics in contemporary shopping a synthesised review |
| topic | Engineering::Civil engineering Consumer Logistics Last-mile Logistics |
| url | https://hdl.handle.net/10356/170344 |
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