Assessing the service quality of a statutory board library.
This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Thesis |
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/1744 |