| Summary: | The purpose of this report is to summarize the business training experience I
had during my Professional Attachment in Commercial Division of Civil
Aviation Authority of Singapore (CAAS). I will also highlight on one
particular aspect of the training that I found most stimulating.
In general, I helped the Commercial Division in retail planning, retail
operations, rental, customer services, leases, charges and promotions. The
most stimulating job is the re-designing of questionnaire in CAAS's Air
Passenger Survey Report For Quarter 4, 1994.
The existing questionnaire that was prepared by Forbes Research Pte Ltd is
found to be too lengthy. I was supposed to make it more concise by changing
the structure of some questions.
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