Library@Orchard: an evaluation.
The study concluded that users generally had a good impression of the library and were satisfied with the services and facilities. However, none of the participants was aware of the full range of services and facilities available at Library@Orchard, a fact that has implications for marketing and cus...
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| Other Authors: | |
| Format: | Thesis |
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2008
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| Online Access: | http://hdl.handle.net/10356/1780 |
| _version_ | 1826118824104034304 |
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| author | Chee, Veronica Hui Ling. |
| author2 | Higgins, Susan Ellen |
| author_facet | Higgins, Susan Ellen Chee, Veronica Hui Ling. |
| author_sort | Chee, Veronica Hui Ling. |
| collection | NTU |
| description | The study concluded that users generally had a good impression of the library and were satisfied with the services and facilities. However, none of the participants was aware of the full range of services and facilities available at Library@Orchard, a fact that has implications for marketing and customer service. An integral part of providing good service was the recommendation to employ staff who were knowledgeable about books. It was also recommended that a Children's Section be set up in a separate section of the library. Resources for other groups such as the elderly, younger teenagers, the handicapped and tourists were also discussed. Suggestions for facilitating access to collections included improving the selection of books, weeding the collection, the provision of attractive programming, the loan of videotapes, the provision of cashcard vending machines, and the provision of more OPACs. |
| first_indexed | 2024-10-01T04:49:49Z |
| format | Thesis |
| id | ntu-10356/1780 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T04:49:49Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/17802019-12-10T12:17:24Z Library@Orchard: an evaluation. Chee, Veronica Hui Ling. Higgins, Susan Ellen Wee Kim Wee School of Communication and Information DRNTU::Library and information science::Acquisition and collection development The study concluded that users generally had a good impression of the library and were satisfied with the services and facilities. However, none of the participants was aware of the full range of services and facilities available at Library@Orchard, a fact that has implications for marketing and customer service. An integral part of providing good service was the recommendation to employ staff who were knowledgeable about books. It was also recommended that a Children's Section be set up in a separate section of the library. Resources for other groups such as the elderly, younger teenagers, the handicapped and tourists were also discussed. Suggestions for facilitating access to collections included improving the selection of books, weeding the collection, the provision of attractive programming, the loan of videotapes, the provision of cashcard vending machines, and the provision of more OPACs. Master of Science (Information Studies) 2008-09-10T08:36:11Z 2008-09-10T08:36:11Z 2000 2000 Thesis http://hdl.handle.net/10356/1780 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Library and information science::Acquisition and collection development Chee, Veronica Hui Ling. Library@Orchard: an evaluation. |
| title | Library@Orchard: an evaluation. |
| title_full | Library@Orchard: an evaluation. |
| title_fullStr | Library@Orchard: an evaluation. |
| title_full_unstemmed | Library@Orchard: an evaluation. |
| title_short | Library@Orchard: an evaluation. |
| title_sort | library orchard an evaluation |
| topic | DRNTU::Library and information science::Acquisition and collection development |
| url | http://hdl.handle.net/10356/1780 |
| work_keys_str_mv | AT cheeveronicahuiling libraryorchardanevaluation |