The promises and challenges toward mass customization of healthcare services
The healthcare industry is confronted with the challenge to offer an increasing variety of healthcare services while in the meantime controlling rapidly increasing healthcare costs. Mass customization has been proven to be an effective strategy to fulfill customers’ individual specific needs with hi...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Journal Article |
| Language: | English |
| Published: |
2024
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/179722 |
| _version_ | 1824455863448895488 |
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| author | Ma, Shuang Zhang, Xiaojin Chen, Songlin |
| author2 | School of Mechanical and Aerospace Engineering |
| author_facet | School of Mechanical and Aerospace Engineering Ma, Shuang Zhang, Xiaojin Chen, Songlin |
| author_sort | Ma, Shuang |
| collection | NTU |
| description | The healthcare industry is confronted with the challenge to offer an increasing variety of healthcare services while in the meantime controlling rapidly increasing healthcare costs. Mass customization has been proven to be an effective strategy to fulfill customers’ individual specific needs with high efficiency and low cost in the manufacturing industry. This paper investigates the theoretical feasibility and practical applicability of adopting mass customization as a conceptual framework for designing a healthcare service delivery system. The nature of healthcare delivery systems and their evolution are discussed relative to those of manufacturing systems. Recent research in personalized medicine, consumer-driven healthcare, consumer healthcare informatics, and integrated healthcare delivery is reviewed as enabling technologies towards mass customization of healthcare services. By synthesizing these scattered efforts in different streams of literature, this paper concludes that mass customization can contribute to the redesign of healthcare service systems, and delineates a roadmap for future research. |
| first_indexed | 2025-02-19T03:44:58Z |
| format | Journal Article |
| id | ntu-10356/179722 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2025-02-19T03:44:58Z |
| publishDate | 2024 |
| record_format | dspace |
| spelling | ntu-10356/1797222024-08-24T16:48:33Z The promises and challenges toward mass customization of healthcare services Ma, Shuang Zhang, Xiaojin Chen, Songlin School of Mechanical and Aerospace Engineering Engineering Mass customization Healthcare services The healthcare industry is confronted with the challenge to offer an increasing variety of healthcare services while in the meantime controlling rapidly increasing healthcare costs. Mass customization has been proven to be an effective strategy to fulfill customers’ individual specific needs with high efficiency and low cost in the manufacturing industry. This paper investigates the theoretical feasibility and practical applicability of adopting mass customization as a conceptual framework for designing a healthcare service delivery system. The nature of healthcare delivery systems and their evolution are discussed relative to those of manufacturing systems. Recent research in personalized medicine, consumer-driven healthcare, consumer healthcare informatics, and integrated healthcare delivery is reviewed as enabling technologies towards mass customization of healthcare services. By synthesizing these scattered efforts in different streams of literature, this paper concludes that mass customization can contribute to the redesign of healthcare service systems, and delineates a roadmap for future research. Published version This research is supported by the National Natural Science Foundation of China (Grant No. 72201030) and the Humanities and Social Sciences Youth Foundation of Ministry of Education of China (Grant No. 21YJCZH104). 2024-08-19T08:20:38Z 2024-08-19T08:20:38Z 2024 Journal Article Ma, S., Zhang, X. & Chen, S. (2024). The promises and challenges toward mass customization of healthcare services. Systems, 12(5), 156-. https://dx.doi.org/10.3390/systems12050156 2079-8954 https://hdl.handle.net/10356/179722 10.3390/systems12050156 2-s2.0-85194266343 5 12 156 en Systems © 2024 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). application/pdf |
| spellingShingle | Engineering Mass customization Healthcare services Ma, Shuang Zhang, Xiaojin Chen, Songlin The promises and challenges toward mass customization of healthcare services |
| title | The promises and challenges toward mass customization of healthcare services |
| title_full | The promises and challenges toward mass customization of healthcare services |
| title_fullStr | The promises and challenges toward mass customization of healthcare services |
| title_full_unstemmed | The promises and challenges toward mass customization of healthcare services |
| title_short | The promises and challenges toward mass customization of healthcare services |
| title_sort | promises and challenges toward mass customization of healthcare services |
| topic | Engineering Mass customization Healthcare services |
| url | https://hdl.handle.net/10356/179722 |
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