Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach.
This research strives to identify the competing products and services as per guests perceptions of a full service, upscale downtown hotel. In addition, a comparative analysis of the perception between the hotel management and guests also helps to address part of the issue pertaining to 'Gap 1&#...
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
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2009
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| Online Access: | http://hdl.handle.net/10356/20120 |
| _version_ | 1826123377805361152 |
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| author | Wong, Kai Yew. |
| author2 | Leong, Choon Chiang |
| author_facet | Leong, Choon Chiang Wong, Kai Yew. |
| author_sort | Wong, Kai Yew. |
| collection | NTU |
| description | This research strives to identify the competing products and services as per guests perceptions of a full service, upscale downtown hotel. In addition, a comparative analysis of the perception between the hotel management and guests also helps to address part of the issue pertaining to 'Gap 1' of the Service Quality model as proposed by Parasuraman, Zeithaml and Berry. |
| first_indexed | 2024-10-01T06:03:41Z |
| format | Thesis |
| id | ntu-10356/20120 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T06:03:41Z |
| publishDate | 2009 |
| record_format | dspace |
| spelling | ntu-10356/201202024-01-12T10:22:02Z Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. Wong, Kai Yew. Leong, Choon Chiang Nanyang Business School DRNTU::Business::Marketing::Customer services This research strives to identify the competing products and services as per guests perceptions of a full service, upscale downtown hotel. In addition, a comparative analysis of the perception between the hotel management and guests also helps to address part of the issue pertaining to 'Gap 1' of the Service Quality model as proposed by Parasuraman, Zeithaml and Berry. Master of Business Administration (Hospitality and Tourism Management) 2009-12-14T08:24:20Z 2009-12-14T08:24:20Z 1998 1998 Thesis http://hdl.handle.net/10356/20120 en NANYANG TECHNOLOGICAL UNIVERSITY 160 p. application/pdf |
| spellingShingle | DRNTU::Business::Marketing::Customer services Wong, Kai Yew. Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. |
| title | Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. |
| title_full | Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. |
| title_fullStr | Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. |
| title_full_unstemmed | Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. |
| title_short | Analysing guests' perceptions of full service, upscale downtown hotels : a multi-attribute approach. |
| title_sort | analysing guests perceptions of full service upscale downtown hotels a multi attribute approach |
| topic | DRNTU::Business::Marketing::Customer services |
| url | http://hdl.handle.net/10356/20120 |
| work_keys_str_mv | AT wongkaiyew analysingguestsperceptionsoffullserviceupscaledowntownhotelsamultiattributeapproach |