The effects of regulatory focus and tie strength on word-of-mouth behavior.
Word-of-mouth(WOM) is a form of interpersonal communication among consumers concerning their personal experiences with a firm or a product (Richins,1984). Past literature suggests that WOM amount is often influeced by the tie strength(Frenzen & Davis, 1990). The current research predicts that th...
Main Author: | Tsai, Qian Yi. |
---|---|
Other Authors: | Chung Mann Yien Cindy |
Format: | Thesis |
Language: | English |
Published: |
2009
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/20660 |
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