Customer satisfaction of Timbre substation : an application of SERVQUAL model.

The Customer Satisfaction Index of Singapore has been embarking on a downward trend since it was first started in 2008. The Food and Beverages Industry, in particular, has the worse satisfaction index rating during the inception year. Recognizing the importance of customer satisfaction and its poten...

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书目详细资料
Main Authors: Chia, Seng Lum., Lim, Soo Zien., Foo, Elson Fang Yuan.
其他作者: Hooi Den Huan
格式: Final Year Project (FYP)
语言:English
出版: 2010
主题:
在线阅读:http://hdl.handle.net/10356/35217