Customer satisfaction of Timbre substation : an application of SERVQUAL model.
The Customer Satisfaction Index of Singapore has been embarking on a downward trend since it was first started in 2008. The Food and Beverages Industry, in particular, has the worse satisfaction index rating during the inception year. Recognizing the importance of customer satisfaction and its poten...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/35217 |