Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives.
First of all, the importance of quality is the result of a competitive business environment. As more similar businesses spring up, as is the case in the 1990s, organisations start searching for a competitive edge, i.e. a strategic uniqueness, which will distinguish them from their competition One...
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
2011
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| Online Access: | http://hdl.handle.net/10356/42763 |
| _version_ | 1826115906097381376 |
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| author | Gupta Subhadra Devi. |
| author2 | Foo See Liang |
| author_facet | Foo See Liang Gupta Subhadra Devi. |
| author_sort | Gupta Subhadra Devi. |
| collection | NTU |
| description | First of all, the importance of quality is the result of a competitive business
environment. As more similar businesses spring up, as is the case in the 1990s, organisations start searching for a competitive edge, i.e. a strategic
uniqueness, which will distinguish them from their competition One of the strategic routes seen as an answer by many academics and practitioners has been an increased concentration on customer satisfaction by providing quality goods and services (Nel and Pitt, 1993). Secondly, providing quality goods and services has been empirically proven to lead to improved profits, increased market share and customer loyalty
(Buzzell and Gale, 1987; Luchs, 1986; Heskett et al , 1994). |
| first_indexed | 2024-10-01T04:02:46Z |
| format | Thesis |
| id | ntu-10356/42763 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T04:02:46Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | ntu-10356/427632024-01-12T10:13:45Z Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. Gupta Subhadra Devi. Foo See Liang Nanyang Business School DRNTU::Business::Accounting First of all, the importance of quality is the result of a competitive business environment. As more similar businesses spring up, as is the case in the 1990s, organisations start searching for a competitive edge, i.e. a strategic uniqueness, which will distinguish them from their competition One of the strategic routes seen as an answer by many academics and practitioners has been an increased concentration on customer satisfaction by providing quality goods and services (Nel and Pitt, 1993). Secondly, providing quality goods and services has been empirically proven to lead to improved profits, increased market share and customer loyalty (Buzzell and Gale, 1987; Luchs, 1986; Heskett et al , 1994). Master of Accountancy 2011-01-11T01:49:15Z 2011-01-11T01:49:15Z 1998 1998 Thesis http://hdl.handle.net/10356/42763 en 245 p. application/pdf |
| spellingShingle | DRNTU::Business::Accounting Gupta Subhadra Devi. Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. |
| title | Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. |
| title_full | Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. |
| title_fullStr | Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. |
| title_full_unstemmed | Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. |
| title_short | Measuring the level of audit service quality in the CPA firms of Singapore-customer's and service provider's perspectives. |
| title_sort | measuring the level of audit service quality in the cpa firms of singapore customer s and service provider s perspectives |
| topic | DRNTU::Business::Accounting |
| url | http://hdl.handle.net/10356/42763 |
| work_keys_str_mv | AT guptasubhadradevi measuringthelevelofauditservicequalityinthecpafirmsofsingaporecustomersandserviceprovidersperspectives |