A Mcdonald's case study by using multi-objective optimization
In today’s world, queue is a common situation in our life. Whenever we go to the bank or fast food restaurant, we are bound to wait in line to get our transactions done or to buy food. Hence, the study of queue is definitely an important element of certain businesses and organizations in order to...
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| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2011
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| Online Access: | http://hdl.handle.net/10356/45048 |
| _version_ | 1826114294649978880 |
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| author | Chai, Yew Soon |
| author2 | School of Mechanical and Aerospace Engineering |
| author_facet | School of Mechanical and Aerospace Engineering Chai, Yew Soon |
| author_sort | Chai, Yew Soon |
| collection | NTU |
| description | In today’s world, queue is a common situation in our life. Whenever we go to the bank or
fast food restaurant, we are bound to wait in line to get our transactions done or to buy
food. Hence, the study of queue is definitely an important element of certain businesses
and organizations in order to serve their customers better. This is also where optimization
techniques play an important role to optimize elements such as cost and waiting time in
queue. The combination of the study of queue and optimization can generate results
which are able to translate directly to a better customer service while maintaining
profitability for an organization.
In this project, the author will introduce the concept and elements in queuing system and
multi-objective optimization. Then, a case study on Nanyang Technological University
(NTU) McDonald’s Branch queue is undertaken and presented. A collection of the
McDonald’s queue during a certain period of time is carried out and analysis on the
queue, which resembles the M/M/c and M/G/c is carried out and explained. A MATLAB
simulation for the M/M/c and M/G/c will also be carried out. Thereafter, an optimization
for two objectives, which are the waiting time in queues and cost of McDonald’s counters
is carried out to obtain pareto frontiers of nondominated solutions. A second optimization
for the mean waiting time in queue, cost and mean service time which is related to the
staffs’ hiring and training will also be carried out for this project. Various pareto frontiers
will be identified from this second optimization and the results of the simulation and
optimization will also be discussed in the report. |
| first_indexed | 2024-10-01T03:36:49Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/45048 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:36:49Z |
| publishDate | 2011 |
| record_format | dspace |
| spelling | ntu-10356/450482023-03-04T18:25:08Z A Mcdonald's case study by using multi-objective optimization Chai, Yew Soon School of Mechanical and Aerospace Engineering Mao Jianfeng DRNTU::Engineering::Industrial engineering::Engineering management In today’s world, queue is a common situation in our life. Whenever we go to the bank or fast food restaurant, we are bound to wait in line to get our transactions done or to buy food. Hence, the study of queue is definitely an important element of certain businesses and organizations in order to serve their customers better. This is also where optimization techniques play an important role to optimize elements such as cost and waiting time in queue. The combination of the study of queue and optimization can generate results which are able to translate directly to a better customer service while maintaining profitability for an organization. In this project, the author will introduce the concept and elements in queuing system and multi-objective optimization. Then, a case study on Nanyang Technological University (NTU) McDonald’s Branch queue is undertaken and presented. A collection of the McDonald’s queue during a certain period of time is carried out and analysis on the queue, which resembles the M/M/c and M/G/c is carried out and explained. A MATLAB simulation for the M/M/c and M/G/c will also be carried out. Thereafter, an optimization for two objectives, which are the waiting time in queues and cost of McDonald’s counters is carried out to obtain pareto frontiers of nondominated solutions. A second optimization for the mean waiting time in queue, cost and mean service time which is related to the staffs’ hiring and training will also be carried out for this project. Various pareto frontiers will be identified from this second optimization and the results of the simulation and optimization will also be discussed in the report. Bachelor of Engineering (Mechanical Engineering) 2011-06-08T07:29:26Z 2011-06-08T07:29:26Z 2011 2011 Final Year Project (FYP) http://hdl.handle.net/10356/45048 en Nanyang Technological University 123 p. application/pdf |
| spellingShingle | DRNTU::Engineering::Industrial engineering::Engineering management Chai, Yew Soon A Mcdonald's case study by using multi-objective optimization |
| title | A Mcdonald's case study by using multi-objective optimization |
| title_full | A Mcdonald's case study by using multi-objective optimization |
| title_fullStr | A Mcdonald's case study by using multi-objective optimization |
| title_full_unstemmed | A Mcdonald's case study by using multi-objective optimization |
| title_short | A Mcdonald's case study by using multi-objective optimization |
| title_sort | mcdonald s case study by using multi objective optimization |
| topic | DRNTU::Engineering::Industrial engineering::Engineering management |
| url | http://hdl.handle.net/10356/45048 |
| work_keys_str_mv | AT chaiyewsoon amcdonaldscasestudybyusingmultiobjectiveoptimization AT chaiyewsoon mcdonaldscasestudybyusingmultiobjectiveoptimization |