Multi-layered HOQ approach for quality function deployment
The House of Quality (HOQ), a fundamental tool used in the first phase of the Quality Function Deployment (QFD) process, reflects customer desires and tastes and translates them into technical specifications. Researchers realise the importance of a HOQ matrix that is able to support good decision ma...
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| Format: | Final Year Project (FYP) |
| Language: | English |
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2011
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| Online Access: | http://hdl.handle.net/10356/46069 |