Service quality antecedents and their relationship with repurchase intention in the Singapore low-cost carrier market.
A quantitative methodology was employed in presenting LCC consumers with an extensive 38-question questionnaire, the results of which uncovered the relationship between such antecedents as the quality of in-flight meals, quality of cabin crew’s service standard, flight punctuality, service recovery...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/46353 |