Port service quality in the supply chain management context
Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply...
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| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2012
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| Online Access: | http://hdl.handle.net/10356/49237 |
| _version_ | 1824455720462974976 |
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| author | Cheng, Ying Ying. |
| author2 | School of Civil and Environmental Engineering |
| author_facet | School of Civil and Environmental Engineering Cheng, Ying Ying. |
| author_sort | Cheng, Ying Ying. |
| collection | NTU |
| description | Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply chain performance and the critical factors for successful implementation of port service quality will also be examined from the perspective of port users. |
| first_indexed | 2025-02-19T03:42:42Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/49237 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2025-02-19T03:42:42Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | ntu-10356/492372023-03-03T17:15:06Z Port service quality in the supply chain management context Cheng, Ying Ying. School of Civil and Environmental Engineering Thai Van Vinh DRNTU::Engineering::Maritime studies::Maritime management and business Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply chain performance and the critical factors for successful implementation of port service quality will also be examined from the perspective of port users. Bachelor of Science (Maritime Studies) 2012-05-16T04:27:16Z 2012-05-16T04:27:16Z 2012 2012 Final Year Project (FYP) http://hdl.handle.net/10356/49237 en Nanyang Technological University 95 p. application/pdf |
| spellingShingle | DRNTU::Engineering::Maritime studies::Maritime management and business Cheng, Ying Ying. Port service quality in the supply chain management context |
| title | Port service quality in the supply chain management context |
| title_full | Port service quality in the supply chain management context |
| title_fullStr | Port service quality in the supply chain management context |
| title_full_unstemmed | Port service quality in the supply chain management context |
| title_short | Port service quality in the supply chain management context |
| title_sort | port service quality in the supply chain management context |
| topic | DRNTU::Engineering::Maritime studies::Maritime management and business |
| url | http://hdl.handle.net/10356/49237 |
| work_keys_str_mv | AT chengyingying portservicequalityinthesupplychainmanagementcontext |