Port service quality in the supply chain management context
Purpose - The purpose of this paper is to widen knowledge on port service quality in the context of supply chains and by proposing and testing a new service quality model, identify the key determinants of a quality port. The benefits of port service quality, impact of port service quality on supply...
Main Author: | Cheng, Ying Ying. |
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Other Authors: | School of Civil and Environmental Engineering |
Format: | Final Year Project (FYP) |
Language: | English |
Published: |
2012
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Subjects: | |
Online Access: | http://hdl.handle.net/10356/49237 |
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