An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection.
Alternative Dispute Resolution methods such as mediation and arbitration are used today more often as a more cost-effective and time saving method to resolve disputes amicably. In this paper, Online Dispute Resolution (ODR) will be discussed with close reference to the recently amended Consumer Prot...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/51430 |
| _version_ | 1811683341202620416 |
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| author | Choi, Pui Kit. Wong, Liang Lei. Phua, Abner Mian Hui. |
| author2 | Fernandez Navprakash |
| author_facet | Fernandez Navprakash Choi, Pui Kit. Wong, Liang Lei. Phua, Abner Mian Hui. |
| author_sort | Choi, Pui Kit. |
| collection | NTU |
| description | Alternative Dispute Resolution methods such as mediation and arbitration are used today more often as a more cost-effective and time saving method to resolve disputes amicably. In this paper, Online Dispute Resolution (ODR) will be discussed with close reference to the recently amended Consumer Protection (Fair Trading) Act, or also known as Lemon Law, passed in Singapore and in force since 1 September 2012.
This paper will first discuss the Lemon Law itself and how the amendments strengthen the consumer protection environment in Singapore. Comparisons with similar laws in developed countries such as the U.K. will also be made. The next section of this paper will discuss on the feasibility of a novel ODR platform. The legal framework supporting consumer protection laws will also be highlighted. Future trends and further recommendations to strengthen the Lemon Law in Singapore will also be discussed.
Appropriate lessons will also be drawn from a person-administered survey conducted to understand the local-specific needs and preferences with regards to the proposed ODR platform, as well as the awareness of Singaporean of their own legal rights as a consumer. |
| first_indexed | 2024-10-01T04:11:11Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/51430 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T04:11:11Z |
| publishDate | 2013 |
| record_format | dspace |
| spelling | ntu-10356/514302023-05-19T06:16:15Z An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. Choi, Pui Kit. Wong, Liang Lei. Phua, Abner Mian Hui. Fernandez Navprakash Nanyang Business School DRNTU::Business::Law::In South Asia::Singapore Alternative Dispute Resolution methods such as mediation and arbitration are used today more often as a more cost-effective and time saving method to resolve disputes amicably. In this paper, Online Dispute Resolution (ODR) will be discussed with close reference to the recently amended Consumer Protection (Fair Trading) Act, or also known as Lemon Law, passed in Singapore and in force since 1 September 2012. This paper will first discuss the Lemon Law itself and how the amendments strengthen the consumer protection environment in Singapore. Comparisons with similar laws in developed countries such as the U.K. will also be made. The next section of this paper will discuss on the feasibility of a novel ODR platform. The legal framework supporting consumer protection laws will also be highlighted. Future trends and further recommendations to strengthen the Lemon Law in Singapore will also be discussed. Appropriate lessons will also be drawn from a person-administered survey conducted to understand the local-specific needs and preferences with regards to the proposed ODR platform, as well as the awareness of Singaporean of their own legal rights as a consumer. BUSINESS 2013-04-02T09:20:33Z 2013-04-02T09:20:33Z 2013 2013 Final Year Project (FYP) http://hdl.handle.net/10356/51430 en Nanyang Technological University 76 p. application/pdf |
| spellingShingle | DRNTU::Business::Law::In South Asia::Singapore Choi, Pui Kit. Wong, Liang Lei. Phua, Abner Mian Hui. An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. |
| title | An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. |
| title_full | An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. |
| title_fullStr | An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. |
| title_full_unstemmed | An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. |
| title_short | An examination of Singapore's "Lemon Law" and how online dispute resolution can further strengthen consumer protection. |
| title_sort | examination of singapore s lemon law and how online dispute resolution can further strengthen consumer protection |
| topic | DRNTU::Business::Law::In South Asia::Singapore |
| url | http://hdl.handle.net/10356/51430 |
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