Achieving competitive advantage through service quality at Singapore general hospital.
With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (S...
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2014
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/55421 |
| _version_ | 1811678816277364736 |
|---|---|
| author | Asha Germurkh Aswani Rosnani Bte Abdullah Konali Tan, Lip Ying |
| author2 | Nanyang Business School |
| author_facet | Nanyang Business School Asha Germurkh Aswani Rosnani Bte Abdullah Konali Tan, Lip Ying |
| author_sort | Asha Germurkh Aswani |
| collection | NTU |
| description | With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (SGH). The purpose of the project is to study the elements of service quality at hospitals and focus on waiting time as the main cause of the overall decline in service quality at hospitals, namely SGH. |
| first_indexed | 2024-10-01T02:59:16Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/55421 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T02:59:16Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | ntu-10356/554212023-05-19T06:09:05Z Achieving competitive advantage through service quality at Singapore general hospital. Asha Germurkh Aswani Rosnani Bte Abdullah Konali Tan, Lip Ying Nanyang Business School Luis Ma. R. Calingo DRNTU::Business::General With an increase in the aging population of Singapore, health care services need to be in line with the increase in the number of patients seeking medical treatment. This fact motivated the authors to study the hospital industry and narrow down the scope of study to the Singapore General Hospital (SGH). The purpose of the project is to study the elements of service quality at hospitals and focus on waiting time as the main cause of the overall decline in service quality at hospitals, namely SGH. BUSINESS 2014-03-03T09:17:51Z 2014-03-03T09:17:51Z 1994 1994 Final Year Project (FYP) http://hdl.handle.net/10356/55421 en Nanyang Technological University 158 p. application/pdf |
| spellingShingle | DRNTU::Business::General Asha Germurkh Aswani Rosnani Bte Abdullah Konali Tan, Lip Ying Achieving competitive advantage through service quality at Singapore general hospital. |
| title | Achieving competitive advantage through service quality at Singapore general hospital. |
| title_full | Achieving competitive advantage through service quality at Singapore general hospital. |
| title_fullStr | Achieving competitive advantage through service quality at Singapore general hospital. |
| title_full_unstemmed | Achieving competitive advantage through service quality at Singapore general hospital. |
| title_short | Achieving competitive advantage through service quality at Singapore general hospital. |
| title_sort | achieving competitive advantage through service quality at singapore general hospital |
| topic | DRNTU::Business::General |
| url | http://hdl.handle.net/10356/55421 |
| work_keys_str_mv | AT ashagermurkhaswani achievingcompetitiveadvantagethroughservicequalityatsingaporegeneralhospital AT rosnanibteabdullahkonali achievingcompetitiveadvantagethroughservicequalityatsingaporegeneralhospital AT tanlipying achievingcompetitiveadvantagethroughservicequalityatsingaporegeneralhospital |