Service quality in the retail banking industry

Service quality in the retail banking industry

130 p.

Bibliographic Details
Main Author:	Hiu Fong May, Tan Hong Boon, Tan Li Yen
Other Authors:	Lim Boon Chye
Format:	Final Year Project (FYP)
Published:	2014
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/57683

Similar Items

Service quality of retailing in Singapore : a case study of Far East Plaza.
by: Teo, Cindy Seok Ping., et al.
Published: (2008)

Service quality in supermarkets
by: Ang, Li Chia, et al.
Published: (2008)

Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
by: Choy, Ginggi Mun Yee., et al.
Published: (2008)

10 task retail service process : a model of customer service excellence
by: Low, Brendan Shun Wei, et al.
Published: (2008)

Service quality of 5 major sectors in Singapore.
by: Seah, Reynold Eng Shing., et al.
Published: (2008)

Service quality in the Singapore MCE industry
by: Ng, Jui Chuan, et al.
Published: (2008)

A comparative study on the service quality of Singapore and non-Singapore banks
by: Awe Wan Peng, et al.
Published: (2014)

Service industry customer satisfaction index in Singapore.
by: Lim, Chye Hong., et al.
Published: (2008)

Service quality of the Singapore taxi industry after liberalization in 2003
by: Koh, Kai Ling, et al.
Published: (2008)

Service quality study on a shipping line with particular reference to Jardine Transport Services.
by: Koh, Ser Mein., et al.
Published: (2008)

Service quality in the Singapore mobile phone industry after 1 April 2000 : the consumer's perspective.
by: Phua, Kevin Tshi Howe., et al.
Published: (2008)

Service quality of hotels in Singapore
by: Koh, Wee Kwang., et al.
Published: (2008)

Service quality in Singapore bus service
by: Ang, Hui Shan, et al.
Published: (2008)

Information quality and service quality as drivers of user satisfaction in on-line brokerages.
by: Chua, Lian Poh., et al.
Published: (2008)

Service quality of Internet banking.
by: Choy, Pui Yee., et al.
Published: (2008)

Understanding service quality in coffee outlets
by: Kaur, Perveenjit Amarjit S., et al.
Published: (2008)

A case study on the effect of training towards the level of customer service in to fashion retailing chain stores
by: Kok, Fook Meng, et al.
Published: (2015)

Service quality of Starhub's mobile phone services.
by: Law, Mei Fai., et al.
Published: (2008)

Evaluation of service quality of SIA in relation to four other airlines
by: Choo Seh Ching, Wong Seow Hong
Published: (2014)

Quality of online finanical services.
by: Kong, Rui Ye., et al.
Published: (2008)

Coffee connection : a case study on service quality
by: Leong, Emily Lee Li, et al.
Published: (2014)

Service quality of deluxe hotels in Singapore
by: Ng Peggy, Yuan Mei Kee, Ng Ling Ling
Published: (2014)

Service quality of coffee cafes in Singapore
by: Chua Lay Yong, Lim Lay Se, Low Puay Joo Kelly
Published: (2014)

Service quality : SingTel and MobileOne.
by: Ho, Siew Poh., et al.
Published: (2008)

The role and influence of service quality on the business of provision stores.
by: Lui Woon Kuan, Sim Hui Ling, Yeo Siew Bee
Published: (2014)

Measurement of customer satisfaction with healthcare service quality in Singapore
by: Loh, Xiang Hui, et al.
Published: (2008)

Service quality & customer satisfaction of Singapore public transport.
by: Lee, Jane Wai Leng., et al.
Published: (2008)

Service quality : a case study on Jack's Place
by: Neo, Kai Xiang, et al.
Published: (2009)

The effect of small talk in service encounters on relationship quality.
by: Lim, Jerome Joshua Kai Kinn., et al.
Published: (2011)

Perception and use of apologies among Chinese and Indian retailers in Singapore
by: Bang, Tzi Min, et al.
Published: (2008)

Service quality of DBS internet banking services.
by: Cheng, Li Ying., et al.
Published: (2008)

Tell me what you want ... what you really, really want : an exploratory research on service quality in the travel agency industry
by: Koh, Eileen Swee Ling, et al.
Published: (2008)

Service quality of Singapore tour operators : Chinese tourists' perspectives.
by: Choo, Wen Min., et al.
Published: (2008)

Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
by: Chan, Huah Jer., et al.
Published: (2008)

Service quality : customers' expectations and perceptions - a case study of Prego.
by: Yeo, Irene.
Published: (2008)

Customer service : a competitive tool of the local department stores in the 1930s
by: Goh, Sock Gek, et al.
Published: (2015)

The behavioral consequences of service quality in defensive marketing applied to a theme restaurant setting.
by: Ho, Andy Chee Keong., et al.
Published: (2008)

The impact of service marketing mix on customer satisfaction and loyalty in the casual dining industry.
by: Chen, Zonghao., et al.
Published: (2009)

Re-adaptation of a service guarantee model for the local food and beverage industry.
by: Lee, Hui Ming., et al.
Published: (2008)

Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
by: Lim, Ee Tin., et al.
Published: (2008)