Quality management in banks : an ISO implementation model
187 p.
| Main Author: | |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2014
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| Online Access: | http://hdl.handle.net/10356/57693 |
| _version_ | 1811697091519447040 |
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| author | Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo |
| author2 | David K.Y. Ding |
| author_facet | David K.Y. Ding Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo |
| author_sort | Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo |
| collection | NTU |
| description | 187 p. |
| first_indexed | 2024-10-01T07:49:45Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/57693 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T07:49:45Z |
| publishDate | 2014 |
| record_format | dspace |
| spelling | ntu-10356/576932023-05-19T05:41:34Z Quality management in banks : an ISO implementation model Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo David K.Y. Ding Nanyang Business School DRNTU::Business::Management::Total quality management 187 p. The purpose of this report is to study the importance of the level of quality in banks operating in Singapore. The study examines the extent to which the banks in Singapore are moving towards attaining ISO 9002 certification. BUSINESS 2014-04-07T10:55:29Z 2014-04-07T10:55:29Z 1997 1997 Final Year Project (FYP) http://hdl.handle.net/10356/57693 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Management::Total quality management Hoe Mei Leng, Ngim Ee Leng, Tan Tian Joo Quality management in banks : an ISO implementation model |
| title | Quality management in banks : an ISO implementation model |
| title_full | Quality management in banks : an ISO implementation model |
| title_fullStr | Quality management in banks : an ISO implementation model |
| title_full_unstemmed | Quality management in banks : an ISO implementation model |
| title_short | Quality management in banks : an ISO implementation model |
| title_sort | quality management in banks an iso implementation model |
| topic | DRNTU::Business::Management::Total quality management |
| url | http://hdl.handle.net/10356/57693 |
| work_keys_str_mv | AT hoemeilengngimeelengtantianjoo qualitymanagementinbanksanisoimplementationmodel |