| Summary: | This report comprises three parts. The first part will give the reader an
understanding of Quality Control Circles (QCCs). It covers the definition for QCC, its
history, its movement in Singapore, the roles of its participants, its training and lastly
the QC process.
The second part will focus on the two manufacturing firms, Philips and
Micropolis. It describes how both companies developed their QCCs, maintain QCC
performance through incentives and rewards and how their QCCs are being evaluated.
In addition, this section will illustrate the benefits and problems encountered by both
firms in the use of QCCs.
The final part will deal with the comparison and evaluation of both companies so
as to serve as a reference to companies which are interested in developing QCCs.
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