Training for frontliners in the hotels
In the hotel industry, the frontliners are the employees who have the most frequent contact with the general public. Training is important to this group of people to ensure service quality service. The purpose of this study, therefore, attempted to evaluate the effectiveness of training of frontl...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/63739 |