Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants
Public Service Motivation (PSM), an important resource of motivation in the public service, may lead to high turnover rates if left unmanaged, despite the need to retain passionate individuals. This paper thus examines if a relationship exists between PSM and burnout, specifically in Singapore’s pub...
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| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2017
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| Online Access: | http://hdl.handle.net/10356/71646 |
| _version_ | 1811682405062279168 |
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| author | Tan, Mavis |
| author2 | Wu Wei (HSS) |
| author_facet | Wu Wei (HSS) Tan, Mavis |
| author_sort | Tan, Mavis |
| collection | NTU |
| description | Public Service Motivation (PSM), an important resource of motivation in the public service, may lead to high turnover rates if left unmanaged, despite the need to retain passionate individuals. This paper thus examines if a relationship exists between PSM and burnout, specifically in Singapore’s public service, and if so, whether it is negative or positive, and if there are mediating or moderating effects from demographic and other motivation factors. Using surveys and follow-up interviews with individual public servants, this paper found that PSM is generally negatively correlated with burnout. Singapore public service employees also generally have high PSM but have either high or low burnout. These groups’ PSM and burnout are moderated by different demographic factors, and mediated by the perceived unsupportiveness of their environment. The paper recommends how to better manage the environment around public servants to reduce burnout levels and thus better utilize PSM as an invaluable resource. |
| first_indexed | 2024-10-01T03:56:19Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/71646 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T03:56:19Z |
| publishDate | 2017 |
| record_format | dspace |
| spelling | ntu-10356/716462019-12-10T14:06:37Z Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants Tan, Mavis Wu Wei (HSS) School of Humanities and Social Sciences DRNTU::Social sciences Public Service Motivation (PSM), an important resource of motivation in the public service, may lead to high turnover rates if left unmanaged, despite the need to retain passionate individuals. This paper thus examines if a relationship exists between PSM and burnout, specifically in Singapore’s public service, and if so, whether it is negative or positive, and if there are mediating or moderating effects from demographic and other motivation factors. Using surveys and follow-up interviews with individual public servants, this paper found that PSM is generally negatively correlated with burnout. Singapore public service employees also generally have high PSM but have either high or low burnout. These groups’ PSM and burnout are moderated by different demographic factors, and mediated by the perceived unsupportiveness of their environment. The paper recommends how to better manage the environment around public servants to reduce burnout levels and thus better utilize PSM as an invaluable resource. Bachelor of Arts 2017-05-18T03:35:52Z 2017-05-18T03:35:52Z 2017 Final Year Project (FYP) http://hdl.handle.net/10356/71646 en Nanyang Technological University 49 p. application/pdf |
| spellingShingle | DRNTU::Social sciences Tan, Mavis Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants |
| title | Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants |
| title_full | Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants |
| title_fullStr | Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants |
| title_full_unstemmed | Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants |
| title_short | Fighting to keep the fire going: examining the relationship between public service motivation and burnout in singaporean public servants |
| title_sort | fighting to keep the fire going examining the relationship between public service motivation and burnout in singaporean public servants |
| topic | DRNTU::Social sciences |
| url | http://hdl.handle.net/10356/71646 |
| work_keys_str_mv | AT tanmavis fightingtokeepthefiregoingexaminingtherelationshipbetweenpublicservicemotivationandburnoutinsingaporeanpublicservants |