Challenges of a New Zealand information communication technology company in the call center business.
Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews.
| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Thesis |
| Published: |
2008
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| Online Access: | http://hdl.handle.net/10356/7193 |
| _version_ | 1824455249334632448 |
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| author | Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. |
| author2 | Tang, Hung Kei |
| author_facet | Tang, Hung Kei Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. |
| author_sort | Chua, Bee Luan. |
| collection | NTU |
| description | Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews. |
| first_indexed | 2025-02-19T03:35:12Z |
| format | Thesis |
| id | ntu-10356/7193 |
| institution | Nanyang Technological University |
| last_indexed | 2025-02-19T03:35:12Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/71932024-01-12T10:31:52Z Challenges of a New Zealand information communication technology company in the call center business. Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. Tang, Hung Kei Nanyang Business School DRNTU::Business::Industries and labor Analysis of New Zealand’s competitive environment in the call center business using Porter’s (1980) Five Forces. Identification of the critical success factors and challenges of this industry through qualitative studies, literature reviews and interviews. Master of Business Administration 2008-09-18T07:41:20Z 2008-09-18T07:41:20Z 2004 2004 Thesis http://hdl.handle.net/10356/7193 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Industries and labor Chua, Bee Luan. Lim, Chooi Hoe. Ng, Ginny Tuan. Yeo, Khee Teck. Challenges of a New Zealand information communication technology company in the call center business. |
| title | Challenges of a New Zealand information communication technology company in the call center business. |
| title_full | Challenges of a New Zealand information communication technology company in the call center business. |
| title_fullStr | Challenges of a New Zealand information communication technology company in the call center business. |
| title_full_unstemmed | Challenges of a New Zealand information communication technology company in the call center business. |
| title_short | Challenges of a New Zealand information communication technology company in the call center business. |
| title_sort | challenges of a new zealand information communication technology company in the call center business |
| topic | DRNTU::Business::Industries and labor |
| url | http://hdl.handle.net/10356/7193 |
| work_keys_str_mv | AT chuabeeluan challengesofanewzealandinformationcommunicationtechnologycompanyinthecallcenterbusiness AT limchooihoe challengesofanewzealandinformationcommunicationtechnologycompanyinthecallcenterbusiness AT ngginnytuan challengesofanewzealandinformationcommunicationtechnologycompanyinthecallcenterbusiness AT yeokheeteck challengesofanewzealandinformationcommunicationtechnologycompanyinthecallcenterbusiness |