Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town
Inter-organisational collaboration in Singapore’s social service sector has been widely favoured. Yet, existing research lacks in comprehensively assessing the impacts of inter-organisational processes in influencing social service delivery within the Singapore’s social service context. This paper t...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/76779 |
| _version_ | 1826121712466395136 |
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| author | Chng, Isaac Koh, Jewelle Kai Kheck Choy, Yi Jie |
| author2 | Kim Soojin |
| author_facet | Kim Soojin Chng, Isaac Koh, Jewelle Kai Kheck Choy, Yi Jie |
| author_sort | Chng, Isaac |
| collection | NTU |
| description | Inter-organisational collaboration in Singapore’s social service sector has been widely favoured. Yet, existing research lacks in comprehensively assessing the impacts of inter-organisational processes in influencing social service delivery within the Singapore’s social service context. This paper thus examines the dynamics of existing inter-organisational processes; and assess the level of effectiveness in providing quality social service delivery. Jurong East Town is selected to evaluate service delivery gaps in social support programmes. Drawing on qualitative interviews conducted with four government and social service organisations and nine low-income families as beneficiaries, the integrated results gathered from employing thematic analysis reveal two casual-pathways describing the effects of inter-organisational processes on service delivery outcomes: power centrality as a driving force and a weakening force. More notably, this paper provides practical recommendations on effective methods towards tackling social service delivery gaps through strengthening inter-organisational partnerships. |
| first_indexed | 2024-10-01T05:37:01Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/76779 |
| institution | Nanyang Technological University |
| language | English |
| last_indexed | 2024-10-01T05:37:01Z |
| publishDate | 2019 |
| record_format | dspace |
| spelling | ntu-10356/767792019-12-10T14:36:34Z Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town Chng, Isaac Koh, Jewelle Kai Kheck Choy, Yi Jie Kim Soojin School of Social Sciences DRNTU::Social sciences::Political science::Public administration::Asia::Singapore Inter-organisational collaboration in Singapore’s social service sector has been widely favoured. Yet, existing research lacks in comprehensively assessing the impacts of inter-organisational processes in influencing social service delivery within the Singapore’s social service context. This paper thus examines the dynamics of existing inter-organisational processes; and assess the level of effectiveness in providing quality social service delivery. Jurong East Town is selected to evaluate service delivery gaps in social support programmes. Drawing on qualitative interviews conducted with four government and social service organisations and nine low-income families as beneficiaries, the integrated results gathered from employing thematic analysis reveal two casual-pathways describing the effects of inter-organisational processes on service delivery outcomes: power centrality as a driving force and a weakening force. More notably, this paper provides practical recommendations on effective methods towards tackling social service delivery gaps through strengthening inter-organisational partnerships. Bachelor of Arts in Public Policy and Global Affairs 2019-04-12T07:50:50Z 2019-04-12T07:50:50Z 2019 Final Year Project (FYP) http://hdl.handle.net/10356/76779 en 47 p. application/pdf |
| spellingShingle | DRNTU::Social sciences::Political science::Public administration::Asia::Singapore Chng, Isaac Koh, Jewelle Kai Kheck Choy, Yi Jie Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town |
| title | Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town |
| title_full | Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town |
| title_fullStr | Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town |
| title_full_unstemmed | Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town |
| title_short | Assessing inter-organisational processes towards Singapore’s social service delivery : a qualitative case study on Jurong East Town |
| title_sort | assessing inter organisational processes towards singapore s social service delivery a qualitative case study on jurong east town |
| topic | DRNTU::Social sciences::Political science::Public administration::Asia::Singapore |
| url | http://hdl.handle.net/10356/76779 |
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