Service quality and customer satisfaction in liner shipping
Purpose – The objectives of this paper are to identify the dimensions of service quality in liner shipping and examine their effects on customer satisfaction. Methodology – The indicators of service quality in liner shipping were identified from reviewing the literature and interviewing six qualifie...
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| Format: | Journal Article |
| Sprache: | English |
| Veröffentlicht: |
2015
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| Online Zugang: | https://hdl.handle.net/10356/79385 http://hdl.handle.net/10220/26056 |