Consumers' participation in co-creating last-mile logistics : from a discordant value formation perspective
With the proliferation of B2C e-commerce and the advancement in service technologies, logistics service providers (LSPs) are increasingly offering innovative solutions that invite end-consumers’ participation. As embodied within the concept of value cocreation (VCC), consumers contribute their resou...
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| Format: | Thesis-Doctor of Philosophy |
| Language: | English |
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Nanyang Technological University
2018
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| Online Access: | https://hdl.handle.net/10356/82591 http://hdl.handle.net/10220/46533 |